Development Manager - Remote

UnitedHealth Group•Tacoma, WA

2d•$91,700 - $163,700•Remote

About The Position

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs — helping patients access and navigate care anytime and anywhere. As a team member of our Senior Community Care (SCC) team, we work to provide care to patients in nursing homes, senior housing and assisted living settings. This life-changing work adds a layer of support to improve access to care. We’re connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together. The Development Manager (DM) is responsible for launching new Senior Living Communities for the Institutional Equivalent Special Needs Plan (IESNP) and developing a pipeline with local accounts for the IESNP product. Working with the Development Director, they will collaborate with business development, and Sales Account Managers to help drive new enrollments and support same store growth initiatives. Growth occurs through the successful management of ongoing business to business relationships. The Development Manager is accountable for successful launches, relaunches, and new communities that result in new gross adds consistent with budgeted membership and ongoing enrollment. If you are located in Tacoma, WA, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

Experience in project management or sales management, preferably in a health care environment
Experience in utilizing a CRM (salesforce.com, Siebel, etc.)
Intermediate user level in Microsoft Word & PowerPoint
Presentation skills
Exemplary oral and written communication skills
Time management skills
Use of technology to improve efficiency
Critical listening and thinking skills
Able to work effectively independently and within a team environment
Negotiation skills
Ability to work a variety of hours, early morning, evenings and weekends, as required by various sales activities
Ability/willingness to travel outside of the market up to 30%25 as needed
Must have, or be able to obtain, appropriate state licensure within 90 days of hire date
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Manage a launch process which begins 30 days prior to the go live date
Analyze assigned geography to identify, segment and prioritize all local Senior Living Communities
Conduct traditional business development activities to engage customers, to illustrate the value proposition and benefits of participation with Optum/UnitedHealthcare
Standardized launch and relaunch plan, which includes including timeframes and milestones for a community
Influence without authority, ensuring that market leadership members deliver on their commitments in a timely fashion
Demonstrate the value of the Senior Living product to key members of the communities through the Optum 101
Enroll as needed
Document all activities
Communicate identified barriers and develop and implement remediation plans
Meet or exceed national launch metrics
Educate key Senior Living personnel on the value proposition, compliant lead generation practices, and best practices
Manage events, activities and all communication a minimum of 30 prior to the launch and 30-day post launch
Serve as subject matter expert for market(s)
Develop and maintain client relationships
Identify and research potential clients
Lead the site launch meeting, including the preparation of materials, tracking in the CRM tool (salesforce.com) and documentation of risks and remediation plans
Complete or coordinate all activities and milestones in the standardized implementation model, and execute attestations as required
Utilize Medicare Marketing Guidelines and internal communication pieces to educate Senior Living Community personnel on compliant sales and marketing practices
Provide customer support to Senior Living Community personnel during the launch process
Communicate risks and potential threats to the Client Development Director, Business Development, Director of Sales, and Market Leader as appropriate
Contribute to market lead generation, gross adds, and account management as requested or assigned
Other duties as assigned