Development Department Administrator

Cleveland Metroparks•Cleveland, OH

6d•Onsite

About The Position

Cleveland Metroparks is seeking a detail‑oriented and donor‑focused Development Department Administrator to provide essential administrative, operational, and donor‑related support to the Chief Development Officer and the broader Development team. This role is central to ensuring the department runs smoothly, serving as a key point of contact for donors, staff, and the public while managing core fundraising operations with accuracy and care. The Department Administrator manages scheduling, correspondence, and meeting coordination while overseeing critical fundraising functions including gift processing, donor database integrity, financial reporting, and donor acknowledgment communications. This position is ideal for an organized, personable professional who excels at problem‑solving, managing multiple priorities, and delivering a polished, donor‑centered experience.

Requirements

An Associate degree in business administration, nonprofit management, communications, public relations, marketing, or a related field is required
Valid driver’s license
Experience with Raiser’s Edge or similar CRM/donor database
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and Adobe Acrobat
Basic accounting skills and familiarity with financial procedures
Ability to support budgeting, expense tracking, purchase card coding, invoice processing, deposits, and related financial records
Experience operating office equipment (printers, scanners, mailing systems) and organizing both physical and digital documents
Excellent writing and editing skills, particularly for donor communications
Strong attention to detail and accuracy in data entry and financial reporting
Skilled at prioritizing and managing multiple responsibilities with strong organizational habits
Professional, donor‑centered approach with excellent interpersonal skills
Discretion and sound judgment in handling confidential information
Follows and promotes the ethical guidelines outlined in the Association of Fundraising Professionals (AFP) Code of Ethics and AFP Donor Bill of Rights
Ability to work independently and collaboratively across departments

Nice To Haves

A Bachelor’s degree is preferred.
Minimum two years of experience in administrative support, database management, finance, customer service, donor relations, nonprofit administration, or fundraising operations preferred.
An equivalent combination of education, training, and directly transferable experience will be considered.

Responsibilities

Provides administrative support for the Development department, including meeting coordination, supply ordering, invoice processing, inventory management, and event logistics
Maintains the donor database by updating donor details, contact information, relationship links, and other constituent records
Manages and coordinates the Chief Development Officer’s calendar, ensuring accurate scheduling and timely coordination of meetings
Accurately processes donations and grants, ensuring the integrity of donor and financial records
Prepares, edits, and personalizes donor acknowledgment letters consistent with department standards
Generates and distributes daily gift reports and coordinates timely donor recognition
Reconciles gifts, produces contributed income reports, and processes deposits in accordance with audit standards
Serves as the first point of contact for donor and public inquiries, providing professional, donor‑centered service
Coordinates in‑kind donations and supports donor events and special projects
Assists with budget tracking, invoice processing, purchase card coding, and other financial recordkeeping
Acts as a problem‑solving liaison across divisions to keep department operations running efficiently