Department Administrator I

EVMS•Norfolk, VA

8d•Onsite

About The Position

The Department of Dermatology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Department Administrator I to join the team. This position is responsible for the strategic planning, operational leadership, financial management, and performance oversight of ambulatory and laboratory clinical practices and associated healthcare operations. The role directs and coordinates all aspects of dermatology clinical operations, revenue cycle management, contracting, financial performance, patient access, customer service, regulatory compliance, quality improvement, and business development initiatives. The administrator will oversee and coordinate the teledermatology clinical practice, including operational coordination with up to thirteen hospital partners. Additionally, they will provide administrative oversight of dermatopathology laboratory operations at Lewis Hall, focusing on staffing coordination, regulatory compliance, accreditation readiness, workflow optimization, and collaboration with laboratory leadership. The role supports strategic initiatives involving telehealth, virtual care, group-based care, care redesign, and other emerging service delivery models aligned with departmental, Medical Group, and organizational goals. This position serves as a key partner to departmental and executive leadership in developing operational strategies, optimizing clinical productivity, improving financial outcomes, enhancing patient experience, and ensuring compliance with healthcare regulations and industry best practices. The administrator oversees clinical and administrative staff, practice operations, budgeting, financial analysis, revenue cycle functions, and performance improvement programs across multiple clinical locations.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Finance, Public Health, or related field required.
Five or more years of progressive healthcare management experience with demonstrated expertise in clinical operations, finance, revenue cycle management, performance improvement, academic administration, and strategic planning.

Nice To Haves

Master’s degree preferred.

Responsibilities

Direct and oversee daily operations of ambulatory clinics, specialty practices, and ancillary services.
Ensure compliance with organizational policies, accreditation standards, federal and state regulations, and payer requirements.
Collaborate with departmental and Medical Group leadership to establish operational goals and strategic initiatives.
Monitor patient flow, access, staffing, productivity, and service delivery metrics.
Develop policies, procedures, and workflows that support quality care and operational efficiency.
Develop, administer, and monitor annual operating and capital budgets.
Analyze financial statements, including profit and loss statements, revenue cycle dashboards, financial performance indicators, and budget variances.
Prepare forecasts, business plans, pro forma analyses, and ROI evaluations.
Identify opportunities for revenue enhancement, expense reduction, and operational efficiencies.
Provide leadership and oversight of registration, insurance verification, prior authorizations, charge capture, coding, denial management, and front-end collections.
Monitor key revenue cycle metrics including Days in A/R, Clean Claim Rate, Denial Rate, and Net Collection Rate.
Ensure compliance with payer and regulatory requirements.
Lead continuous performance improvement initiatives focused on quality, patient experience, operational efficiency, and financial performance.
Monitor KPIs, dashboards, benchmarking tools, and performance scorecards.
Implement corrective action plans to address performance gaps and negative variances.
Support value-based care and quality initiatives through data-driven decision making.
Provide leadership, coaching, recruitment, onboarding, training, performance management, and succession planning for clinical and administrative personnel.
Foster employee engagement, accountability, and professional development.
Serve as the primary administrative liaison between the Department, Human Resources, Faculty Affairs, the Dean’s Office, Graduate Medical Education, and Medical Group leadership.
Coordinate and facilitate faculty recruitment activities, including position approvals, candidate visits, offer development, onboarding, faculty appointments, credentialing, privileging, and associated documentation.
Assist the Chair with faculty promotion and tenure processes, faculty contract administration, compensation reviews, and workforce planning initiatives.
Ensure timely completion and processing of faculty appointments, reappointments, academic promotions, and other faculty-related administrative actions.
Coordinate onboarding activities for faculty, advanced practice providers, residents, fellows, and other departmental personnel.
Develop, administer, monitor, and reconcile departmental operating budgets, including clinical, research, educational, and Graduate Medical Education (GME) funds.
Collaborate with departmental leadership, finance, and institutional stakeholders to ensure appropriate allocation of financial resources across clinical, research, and educational missions.
Monitor faculty funding sources and effort allocations to ensure compensation is accurately distributed among clinical, research, educational, grant, and institutional funding streams.
Oversee and monitor faculty salary support, effort reporting, cost center assignments, and budget allocations to ensure compliance with institutional policies and funding requirements.
Assist with the development and management of research budgets, grant-related expenditures, and educational program funding.
Conduct regular reviews of departmental financial activity to ensure resources are appropriately allocated, expenditures are properly charged, and budgets remain aligned with departmental priorities and strategic goals.
Serve as a liaison with institutional finance, grants administration, research administration, and GME offices to support financial stewardship and compliance.