Development Database and Operations Officer

Careers In Nonprofits•Newark, NJ

7h•Hybrid

About The Position

The Development Database and Operations Officer reports to the VP of Development and serves as a key member of the fundraising team. This position manages donor database operations, gift processing, prospect research, reporting, and fundraising systems. The role is responsible for maintaining data integrity, overseeing donation platforms and database administration, generating reports and dashboards, and providing accurate and timely fundraising information to support development efforts. Working closely with Development, Finance, and Communications staff, this position helps strengthen fundraising performance through effective database management, operational support, and data-driven decision-making.

Requirements

3–5 years of experience in donor database management, development operations, prospect research, or nonprofit fundraising operations.
Proficiency with Raiser’s Edge NXT required, including database administration, reporting, and gift processing.
5+ years of overall experience in nonprofit development, fundraising, or advancement roles.
Strong written and verbal communication skills with the ability to collaborate effectively across teams.
Demonstrated sound judgment, discretion, and professionalism when handling confidential donor information.
Highly detail-oriented with a commitment to data accuracy and process improvement.
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.

Responsibilities

Serve as Raiser's Edge NXT administrator, managing all aspects of the donor database, customizations, and integrations
Execute and maintain all areas of donor record keeping, including gift processing, acknowledgments, pledge agreements, contact information and biographical data
Ensure data integrity and consistency across the database; conduct regular data audits and cleanup to maintain accurate donor records
Generate reports and mailing lists for development team
In partnership with the VP, Development, create and maintain dashboard reports for tracking KPIs and fundraising progress
Provide training and ongoing support to development staff on database best practices, functionality, and reporting capabilities
Manage technical support relationships as needed
Conduct research on potential donors and analyze existing donor data to identify prospects ready for cultivation or portfolio assignment
In partnership with the VP, Development, analyze individual giving trends across donor segments, giving levels, and campaign periods to identify patterns and opportunities for growth
Translate complex data into compelling narratives and strategic recommendations that inform fundraising priorities and resource allocation
Create donor profiles and prospect lists to support development officers in cultivation and solicitation efforts
Make strategic recommendations to the VP of Development and development officers based on data analysis and research findings
Maintain prospect research resources and tools; stay up-to-date on wealth screening and research methodologies
Prepare weekly and monthly reports on revenues, receivables, and progress toward fundraising goals
Reconcile gift revenue monthly, quarterly, and annually with the VP of Finance to support the development of accurate financial records and a smooth annual audit process
Own gift processing workflow, ensuring timely and accurate entry of all contributions, and maintaining gift documentation
Generate gift acknowledgements and coordinate donor correspondence
Manage all donation platform technologies and integrations, including online giving platforms, event registration systems, and payment processors
Coordinate with vendors including printers and mail houses to deliver strategic appeals materials
Monitor and coordinate responses to the development department email account
Contribute to the smooth execution of organization’s major fundraising events by maintaining donor and sponsor information, managing guest lists, and providing operational support
Facilitate on-site payment processing and gift entry at fundraising events, troubleshooting technical issues with donation platforms, credit card processing, and donor database access in real-time
Support and attend additional donor cultivation and stewardship events as needed, typically 4-6 events annually, with roles including tech management, guest check-in, or event setup
Collaborate with the Manager of Communications on development communications, providing donor data and mailing lists as needed
Support donor acquisition and retention campaigns through list creation, segmentation, and tracking of campaign results