Development Coordinator

The Trail Conservancy • Austin, TX

12d • $55,000 - $65,000 • Hybrid

About The Position

The Trail Conservancy (TTC) is seeking a Development Coordinator to support its mission of protecting, enhancing, and connecting the Ann and Roy Butler Hike and Bike Trail at Lady Bird Lake. This role is crucial for TTC's growth, particularly as it executes an ambitious strategic plan for 2026-2031. The Development Coordinator will manage the donor database, ensure fiscal and administrative accuracy for donations, provide strategic and analytical support through donor reporting and segmentation, and lead digital and mail appeals for annual donors. This position also involves representing TTC with excellent customer service at development events and community outreach.

Requirements

• A minimum of two years of experience in an administrative position is required, with at least one year spent in a non-profit development role.
• Technical proficiency in Google Suite (Docs, Sheets, Slides, Calendar) is required.
• Exceptional attention to detail, organizational and analytical skills, and financial literacy.
• A commitment to outstanding customer service, including strong written and verbal communication skills.
• Ability to clearly express the TTC mission, values, and programs in individual and large group settings.
• Ability to frequently lift up to 25 pounds and work regularly in outdoor environments under varying Central Texas weather conditions (heat, humidity, sun, rain), traverse uneven terrain, and participate in field-based operational activities, with or without reasonable accommodation.
• Valid driver's license and ability to meet TTC driving requirements.

Nice To Haves

• Experience with Bloomerang CRM database or other similar CRM software
• Experience with event management software (Bloomerang Fundraising—formerly Qgiv—or similar)
• Digital design or content creation

Responsibilities

• Own and oversee donor database (CRM) management, accurately and consistently recording pledges, donations, and interactions to support broader development operations.
• Prepare timely acknowledgment letters and other relevant donor-facing correspondence.
• Process and reconcile deposits.
• Coordinate with the Finance Director to reconcile incoming sponsorship, membership, and general donor revenue at routine intervals.
• Create and oversee CRM registration pages for various TTC events and campaigns.
• Provide database training and support for staff users.
• Recommend and implement workflow and efficiency improvements, naming conventions, coding standards, documentation, and automation solutions when appropriate.
• Update and distribute Weekly Gift Report, monthly Fundraising Income Strategy report, and monthly team dashboard to development staff.
• Produce additional reports that track progress in areas such as revenue, response and conversion rates, participation, average gift size, donor retention, acquisition, prospecting, and related ROI metrics.
• Use the CRM to support the moves management model and guide frontline fundraisers in identifying donor prospects and segmenting the donor audience for engagement and outreach strategy.
• Conduct post-campaign and event analysis and reports.
• Execute annual digital and direct mail giving campaigns, including Amplify Austin and End-of-Year Appeal, from planning and content creation to reporting.
• Manage segmented lists and database reports for development appeals throughout the year, including membership drives and adoption campaigns.
• Coordinate with Marketing to create digital campaign materials in alignment with TTC branding standards.
• Communicate by writing, phone, and in person with donors regarding ways to give and other customer service questions.
• Represent TTC at community events and other tabling opportunities.
• Provide event support as needed for the annual gala, membership events, community programming, etc.
• Assist with in-kind donation processing and periodic donation pick-ups.
• Perform other responsibilities reasonably related to the position.

Benefits

• Health Insurance (100% coverage for employee’s medical, dental, vision, life insurance)
• 401(k) eligibility + up to 2% match with vesting period
• 120 hours of paid time off
• 11 paid holidays
• TTC’s annual office closure between December 25 and New Year’s Day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed