Temporary Development Coordinator, Donor Services & Stewardship

Food Bank of South Jersey•Pennsauken Township, NJ

3d•Onsite

About The Position

The Development Coordinator helps Food Bank of South Jersey donors feel appreciated and connected to its mission through accurate gift processing, responsive service, and thoughtful stewardship. Working with the Director of Annual Fund, the Coordinator maintains reliable donor records and carries out personal outreach and recognition activities that support the donor journey, from first engagement through giving, acknowledgment, and renewal. The successful candidate will be a collaborative self-starter with curiosity about donor motivations, an understanding of how fundraising processes and systems connect, and enthusiasm for improving the donor experience. Nonprofit or fundraising team experience is preferred. Through organized execution and reliable follow-through, the Coordinator strengthens the development team’s ability to deepen donor relationships, advance strategic priorities, and grow philanthropic support. This is a temporary role with the possibility of becoming permanent and is fully in-person at the facility at 1501 John Tipton Blvd, Pennsauken, NJ.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least two years in development, donor services, fundraising operations, project coordination, or a related field.
Contribute to a positive, professional team through respectful communication, consideration for others, confidentiality, and a constructive approach to challenges.
Be highly organized and detail-oriented, with strong analytical skills, commitment to data accuracy, and reliable follow-through across competing deadlines.
Investigate discrepancies, ask thoughtful questions, take ownership of resolving issues, and know when to seek guidance.
Communicate clearly and professionally, respond to donors with patience and sound judgment, and confidently initiate outreach and gratitude calls.
Be curious and quick to learn, stay current on procedures, and proactively seek training to address knowledge or skill gaps.
Be proficient in Microsoft Office, especially Excel and Word; be comfortable with databases and simple Canva graphics.
Demonstrate accountability, collaboration, communication, empathy, and integrity.
Have basic computer navigation skills, fundraising skills, knowledge of database systems, and proficiency using Microsoft Office 365 Suite.

Nice To Haves

Experience within a nonprofit or fundraising team.
Experience with Salesforce, Fundraise Up, Apsona, SharePoint, gift processing, or donor stewardship.

Responsibilities

Answer donor phone calls and manage department email inboxes, responding within 24 business hours, coordinating complex inquiries with appropriate staff, and following requests through resolution.
Enter and review gifts in Salesforce using Gift Entry and approved import tools; verify coding, donor information, and supporting documentation; process checks, credit card gifts, ACH deposits, stock donations, in-kind donations, and other gift types.
Prepare timely gift acknowledgments and receipts within 48 business hours and year-end statements according to gift type, donor preferences, and department procedures.
Coordinate daily gift-processing logistics with the Director of Annual Fund and Front Office Associate.
Record third-party gifts and soft credits, and follow up with donors, contributing organizations, and staff to resolve missing information or discrepancies.
Review daily gift activity for potential duplicate records, accurate campaign attribution, and complete donor information; support assigned data projects and recommend workflow improvements while following data and security standards.
Document donor interactions, actions, and outcomes in Salesforce; maintain follow-up tasks and close resolved cases.
Complete matching gift verifications, track outstanding requests, and maintain organization profiles and authorized access for workplace giving and corporate philanthropy portals.
Update donor contact information and communication preferences in Salesforce and applicable platforms, including address changes identified through returned mail or NCOA lists; stay informed about campaigns and programs and protect donor confidentiality.
Collaborate with the Director of Annual Fund to maintain and carry out a stewardship calendar, including gratitude calls, personal notes, welcome messages, impact updates, and personalized recognition.
Track individual donor and mid-level program retention and stewardship activity; review new, lapsed, and at-risk donor lists and summarize outreach plans and results for the Director of Annual Fund.
Generate donor and event lists, set up event pages, track RSVPs, and assist with attendee communications, materials, setup, and check-in.
Draft personalized stewardship and special-event thank-you messages for approval; track promised sponsor benefits and coordinate donor recognition across events, print materials, and digital channels.
Prepare brief donor updates, stewardship materials, and engagement summaries; create simple graphics in Canva using approved templates and brand guidelines.
Perform other related duties as assigned.