Temporary Development Coordinator, Donor Services & Stewardship

Food Bank of South Jersey•Pennsauken, NJ

1d•Onsite

About The Position

The Development Coordinator helps Food Bank of South Jersey donors feel appreciated and connected to its mission through accurate gift processing, responsive service, and thoughtful stewardship. Working with the Director of Annual Fund, the Coordinator maintains reliable donor records and carries out personal outreach and recognition activities that support the donor journey, from first engagement through giving, acknowledgment, and renewal. The position calls for a collaborative self-starter who is curious about donor motivations, understands how fundraising processes and systems connect, and is enthusiastic about improving the donor experience. Nonprofit or fundraising team experience is preferred. Through organized execution and reliable follow-through, the Coordinator strengthens the development team’s ability to deepen donor relationships, advance strategic priorities, and grow philanthropic support. This is a temporary position with the possibility of becoming permanent. It is fully in person at the Food Bank of South Jersey facility at 1501 John Tipton Blvd, Pennsauken, New Jersey. The hourly pay rate is $32.00, commensurate with experience and qualifications. Final candidates will undergo background checks. The organization is an equal opportunity employer committed to an inclusive environment and the safety and security of employees and volunteers.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least two years of experience in development, donor services, fundraising operations, project coordination, or a related field.
Highly organized and detail-oriented, with strong analytical skills, commitment to data accuracy, and reliable follow-through across competing deadlines.
Ability to investigate discrepancies, ask thoughtful questions, take ownership of resolving issues, and know when to seek guidance.
Clear and professional communication skills; patience and sound judgment when responding to donors; confidence initiating outreach and gratitude calls.
Curiosity and ability to learn quickly, stay current on procedures, and proactively seek training to address knowledge or skill gaps.
Proficiency in Microsoft Office, especially Excel and Word; comfort with databases and creating simple Canva graphics.
Basic computer navigation skills, fundraising skills, knowledge of database systems, and proficiency with Microsoft Office 365 Suite.
Professional, respectful, collaborative conduct; consideration for others; confidentiality; and a constructive approach to challenges.
Background check for final candidates.

Nice To Haves

Experience within a nonprofit or fundraising team.
Experience with Salesforce, Fundraise Up, Apsona, SharePoint, gift processing, or donor stewardship.

Responsibilities

Answer donor phone calls and manage department email inboxes; respond within 24 business hours, coordinate complex inquiries with appropriate staff, and follow requests through resolution.
Enter and review gifts in Salesforce using Gift Entry and approved import tools; verify coding, donor information, and supporting documentation.
Process gifts including checks, credit cards, ACH deposits, stock donations, and in-kind donations.
Prepare timely gift acknowledgments and receipts within 48 business hours, as well as year-end statements according to gift type, donor preferences, and department procedures.
Coordinate daily gift processing logistics with the Director of Annual Fund and Front Office Associate.
Record third-party gifts and soft credits; follow up with donors, contributing organizations, and staff to resolve missing information or discrepancies.
Review daily gift activity for potential duplicate records, accurate campaign attribution, and complete donor information.
Support assigned data projects, recommend workflow improvements, and follow established data and security standards.
Document donor interactions, actions, and outcomes in Salesforce; maintain follow-up tasks and close resolved cases.
Complete matching gift verifications, track outstanding requests, and maintain organization profiles and authorized access for workplace giving and corporate philanthropy portals.
Update donor contact information and communication preferences in Salesforce and applicable platforms, including changes identified through returned mail or NCOA lists.
Stay informed about campaigns and programs and protect donor confidentiality.
Collaborate with the Director of Annual Fund to maintain and carry out a stewardship calendar, including gratitude calls, personal notes, welcome messages, impact updates, and personalized recognition.
Track individual donor and mid-level program retention and stewardship activity; review new, lapsed, and at-risk donor lists and summarize outreach plans and results for the Director of Annual Fund.
Generate donor and event lists, set up event pages, track RSVPs, and assist with attendee communications, materials, setup, and check-in.
Draft personalized stewardship and special-event thank-you messages for approval; track promised sponsor benefits and coordinate donor recognition across events, print materials, and digital channels.
Prepare brief donor updates, stewardship materials, and engagement summaries; create simple graphics in Canva using approved templates and brand guidelines.
Perform other related duties as assigned.