Development Assistant

Peninsula Humane Society•Burlingame, CA

8d•Onsite

About The Position

This position is responsible for working on various projects in the development department including database management, mailings, digital fundraising, grants, the in-kind donation program, donor correspondence and cultivation, development volunteer supervision, and various administrative duties. Position must be performed on-site.

Requirements

Upon hire, must pass a background check.
Bachelor's degree (B.A.) from four-year college or university; or two to five years related experience; or equivalent combination of education and experience.
Proficient working with Microsoft Office specifically Excel and Word.
Possess excellent written and verbal communication skills.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of donors or potential donors.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedures manuals and a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Professional, enthusiastic and positive demeanor.
Strong organizational and time management skills.
Possess a valid CA driver’s license with a satisfactory record to be insured by our insurance company.

Nice To Haves

Experience with Raiser’s Edge (and/or other development software) and Google Drive preferred, but not required.

Responsibilities

Ensure high-quality data within the database: Uphold donor confidentiality through database security. Learn and follow proper protocols and strategy for data entry including coding donor accounts appropriately. Steward data through clean-up procedures, etc., to maintain database integrity. Develop and maintain best practices for donor data and database architecture as our approach to engaging with donors evolves.
Answer general questions from the community and donors through calls, texts and email.
Perform thank you calls or emails to first time donors.
Facilitate mail campaigns by querying for and exporting data files, reviewing/ editing copy, maintaining schedules, and coordinating with direct response marketing contractors.
Coordinate with the Communications Manager and contractors to keep development-related webpages current and engaging.
Communicate with donors: clarifying donations and/or donor information, in-kind acknowledgement letters, and stewardship.
Cultivate positive relationships with donors that allow them to engage with and contribute to PHS.
Train and supervise development department volunteers.
Maintain department supply inventory; edit drafts of and order new supplies.
Act as a backup for gift batch entry, thank you letters, etc.
Maintain the PHS wish list – make sure donations are delivered to the appropriate departments and thank you letters are sent.
Assist with texting program.
Responsible for managing the grant cycle: researching, contact cultivation, applications, and stewardship.
Help develop social media strategies and content if needed.
Maintain a professional demeanor while interacting with the public, donors, volunteers, and other coworkers.
Work effectively under pressure to deliver accurate results in a fast-paced environment.