Development Analyst

Swbc Peo•Boerne, TX

About The Position

The Development Analyst performs end-to-end contract compliance reviews for assigned client agencies. The role identifies potentially non-compliant events, assesses whether the underlying records are complete and reliable, investigates what occurred, determines whether events are compliant, non-compliant, non-reportable, or exempt, and submits corrections and exemptions using established procedures and within contractual deadlines. The work is currently focused more heavily on reviewing non-compliant calls than on general reporting and trending. Each determination may have financial consequences for the client, so the role requires careful, consistent analysis and sound application of governing documents. The analyst also identifies and reports factors contributing to compliance or non-compliance, reviews descriptive statistics and reporting output, and generates and refines reports for accuracy and clarity. The role may cross-train and assist Business and Data Analysts, may require minimal travel, and includes other duties as assigned. The position requires the ability to work effectively without direct supervision. The office is located in a residential complex outside Boerne; familial obligations may affect the office environment.

Requirements

Demonstrate professionalism and build rapport as a knowledgeable and helpful resource.
Maintain confidentiality and handle highly sensitive information with discretion.
Perform detailed work accurately and within agreed deadlines, including contractual submission deadlines.
Have working knowledge of EMS, fire, or 911 communications operations sufficient to determine from a record what occurred on an individual call.
Be able to read and apply a governing contract, standard, or policy to an individual event and defend the determination.
Learn unfamiliar software quickly and work competently with limited documentation.
Sustain accuracy and consistency across high volumes of individual determinations.
Be proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and Apple productivity applications (Pages, Numbers, and Keynote).
Use strong organizational and interpersonal skills.
Communicate effectively verbally and in writing.
Prioritize and manage time effectively.
Hold relevant training certificates or have equivalent professional experience.
Be able to work effectively without direct supervision.

Nice To Haves

Experience with compliance review or quality assurance in EMS, fire, or 911 communications.
Field or console experience in EMS, fire, or 911 dispatch.
Knowledge of public safety reporting and compliance systems.
Knowledge of general reporting systems such as Tableau or Power BI.
Familiarity with CAD systems, AVL/GPS tracking, and deployment theory.
Strong knowledge of EMS deployment principles and 911 dispatch protocols such as EMD or MPDS.
Three or more years of experience as an analyst in public service or healthcare fields.
A degree in public administration, business administration, healthcare administration, emergency management, or a related field.

Responsibilities

Perform end-to-end contract compliance reviews for assigned clients, from event identification through submission.
Review incoming data for completeness, consistency, and readiness for reporting, and identify data quality issues that affect determinations.
Determine whether requisitions are complete and whether events are non-reportable, compliant, or non-compliant.
Investigate individual events to establish what occurred and why a standard was or was not met.
Validate that incident locations fall within the correct GIS boundaries.
Verify that determinant-to-classification mappings match contractual definitions.
Confirm that success criteria and measurement rules align with the governing document.
Identify applicable exemption criteria and submit exemptions in accordance with established procedures and contractual deadlines.
Submit corrections using appropriate procedures when discrepancies are found.
Identify, quantify, aggregate, and report contributing factors for compliance and non-compliance.
Maintain working knowledge of assigned clients’ governing documents and the criteria they establish.
Review descriptive statistics and reporting output for accuracy and alignment with expectations.
Generate, review, and refine reports to ensure clarity, accuracy, and alignment with operational needs.
Observe all company policies and procedures.
Cross-train and assist Business and Data Analyst positions.
Perform other duties as assigned.