Developer Support Engineer

Unity Technologies•San Francisco, CA

19d•$74,100 - $141,100

About The Position

Unity Ads helps advertisers acquire users across a large mobile ad network. The Developer Support Engineer for Unity Ads Demand serves as a technical point of contact for advertisers and their account teams, resolving campaign delivery, attribution, and reporting issues that affect advertiser spend. Initially, the role owns the demand support case queue and resolves common issues end to end. Over time, the engineer is expected to become a demand-side expert, shape support playbooks and tooling, and work with Product and Engineering to address root causes. The team is building AI-assisted support workflows. The role offers a path toward Senior DSE and an opportunity to learn the Supply side, including ad monetization and mediation.

Requirements

Hands-on experience troubleshooting technical issues in a customer-facing or support role.
Comfort learning new technical domains and products quickly.
Ability to write SQL queries to investigate and validate data.
Ability to explain technical findings clearly to non-technical audiences.
Ability to prioritize and manage multiple concurrent cases.
Sufficient knowledge of English for professional verbal and written communication with colleagues and partners worldwide.

Nice To Haves

Experience with mobile user acquisition and ad tech concepts, such as CPI, ROAS, and attribution.
Experience with ad monetization or mediation platforms, such as LevelPlay/ironSource or AdMob.
Experience with AppsFlyer, Adjust, Singular, or Tenjin.
Familiarity with SKAdNetwork, AdAttributionKit, and mobile privacy frameworks.
Python or API experience.
Experience with Salesforce, Jira, or Looker.
Familiarity with mobile app development or the Unity engine.

Responsibilities

Own technical support for advertisers running Unity Ads campaigns, including delivery, ROAS, attribution, and reporting issues.
Investigate mobile measurement partner integration problems and data discrepancies using SQL and internal dashboards.
Reproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixes.
Keep advertisers and Account Managers informed with clear, timely, solution-focused updates.
Build and improve troubleshooting playbooks and contribute to the team's support automation tooling.

Benefits

Comprehensive health, life, and disability insurance.
Commute subsidy.
Employee stock ownership.
Competitive retirement or pension plans.
Generous vacation and personal days.
Leave and family-care programs supporting new parents.
Office food snacks.
Mental health and wellbeing programs and support.
Employee Resource Groups.
Global Employee Assistance Program.
Training and development programs.
Volunteering and donation matching program.
Potential eligibility for equity awards and company incentive plans, such as annual discretionary bonuses or sales commissions.