Developer Support Engineer
About The Position
Unity Ads helps advertisers acquire users across a large mobile ad network. The Developer Support Engineer for Unity Ads Demand serves as the technical point of contact for advertisers and their account teams, resolving campaign delivery, attribution, and reporting issues that affect advertiser spend. Initially, the role focuses on owning the demand case queue and resolving common issues end to end. With experience, the engineer becomes a demand-side expert, shapes support playbooks and tooling, and partners with Product and Engineering to address root causes. The team is developing AI-assisted support workflows. The role offers a path toward Senior Developer Support Engineer and an opportunity to learn about the Supply side, including ad monetization and mediation. The position requires professional English verbal and written communication because it involves frequent contact with colleagues and partners worldwide. Unity is an equal opportunity employer and can provide interview accommodations for candidates with disabilities.
Requirements
- Hands-on experience troubleshooting technical issues in a customer-facing or support role.
- Ability to learn new technical domains and products quickly.
- Ability to write SQL queries to investigate and validate data.
- Ability to explain technical findings clearly to non-technical audiences.
- Ability to prioritize and manage multiple concurrent cases.
- Sufficient English proficiency for professional verbal and written exchanges.
Nice To Haves
- Experience with mobile user acquisition and ad tech concepts such as CPI, ROAS, and attribution.
- Experience with ad monetization or mediation platforms, such as LevelPlay/ironSource or AdMob.
- Experience with AppsFlyer, Adjust, Singular, or Tenjin.
- Familiarity with SKAdNetwork, AdAttributionKit, and mobile privacy frameworks.
- Python or API experience.
- Experience with Salesforce, Jira, or Looker.
- Familiarity with mobile app development or the Unity engine.
Responsibilities
- Provide technical support to advertisers running Unity Ads campaigns, including campaign delivery, ROAS, attribution, and reporting issues.
- Investigate mobile measurement partner (MMP) integration problems and data discrepancies using SQL and internal dashboards.
- Reproduce issues, write clear bug reports, and work with Engineering and Product to drive fixes.
- Keep advertisers and Account Managers informed through clear, timely, solution-focused updates.
- Build and improve troubleshooting playbooks and contribute to support automation tooling.
Benefits
- Comprehensive health, life, and disability insurance (eligibility and offerings vary by country and employment status).
- Commute subsidy.
- Employee stock ownership.
- Competitive retirement or pension plans.
- Generous vacation and personal days.
- Leave and family-care programs supporting new parents.
- Office food and snacks.
- Mental health and wellbeing programs and support.
- Employee Resource Groups.
- Global Employee Assistance Program.
- Training and development programs.
- Volunteering and donation matching program.
- Potential eligibility for equity awards and company incentive plans, such as annual discretionary bonuses or sales commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
