Developer Success Engineer

WorkOS•San Francisco, CA

4d•Remote

About The Position

WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Vercel, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control—helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. About the role: WorkOS is continuing to build our Developer Success Engineering team. As WorkOS is a technical product made by developers, for developers, Developer Success Engineers are critical to the customer experience. You will be on WorkOS’s front line, talking with developers, building developer relationships, and making the developer experience the best it can be. You will be the expert on our products and main point of contact between our engineers and developers (customers). You’ll help developers get unblocked and succeed by providing guidance, debugging support, and integration advice. This role is best suited for someone who is technically-minded, empathetic, passionate, and loves solving problems under pressure.

Requirements

2+ years experience in a technical customer-facing support role for a developer-focused product
Exceptional verbal and written communication skills
Passion for educating and breaking down complicated concepts
Quick learner and relentlessly inquisitive

Responsibilities

Work with our users daily via Slack, email, and Zoom
Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
Provide technical advice to developers on best practices for integrating with our API
Act as a hard + soft skill mentor and escalation point to junior members of the team
Troubleshoot any issues that arise from the developer and diagnose any blockers
Engage customers for feedback to help shape product development
Work cross-functionally within the company