Customer Success Engineer

E2B•San Francisco, CA

4d•Hybrid

About The Position

E2B is seeking its first Customer Success Engineer to lead post-sales efforts and ensure customers maximize their utility from E2B. The role involves managing both self-serve developers and enterprise accounts. Approximately half of the week will be dedicated to analyzing usage data to identify at-risk accounts and proactively engage with customers. The other half will involve serving as the primary technical contact for a portfolio of enterprise accounts, understanding their use cases, architecture, and on-call teams to ensure timely issue resolution and prevent escalations.

Requirements

3+ years in a customer success, customer engineering, or technical account management role at a B2B SaaS or developer-tools company.
Strong written and verbal communication skills.
Comfortable using Salesforce as a primary daily tool for account management, activity tracking, and dashboards.
Customer-first instinct with a proven track record of enabling customer success.
Willingness to work in person from San Francisco.

Nice To Haves

SQL fluency for writing queries against the usage warehouse.
Background in developer tools, infrastructure, AI/ML, or technical products.
Familiarity with usage-based / consumption pricing models.
Past contributions to documentation, knowledge bases, or customer-facing internal tooling.

Responsibilities

Build and maintain the customer-health view by creating and monitoring dashboards against usage data.
Define signals for "lagging" or "at-risk" accounts and surface the appropriate accounts weekly.
Build and run automated, proactive outreach systems for at-risk self-serve accounts within the first month.
Manage a portfolio of named enterprise accounts as their primary technical contact, understanding their workload, team, and integration.
Run customer activity through Salesforce, including account notes, contact records, activity logs, and health scores.
Triage technical issues by reproducing problems, gathering logs, and narrowing down the scope before escalating to engineering with a clean reproduction.
Identify and surface patterns of customer friction points to the product team with data-driven insights.
Partner with Sales to manage the technical relationship with customers, acting as the technical expert in customer calls.
Build internal tooling for efficiency, such as health-score dashboards, recurring queries, and saved reports, automating repeatable tasks.