Customer Success Engineer

Crogl

3d • Remote

About The Position

Join Crogl and be at the forefront of revolutionizing security operations with AI. As a Customer Success Engineer, you'll empower high-performance security teams by shaping the future of our cutting-edge security analytics platform. Our Customer Success team is growing. We're looking for self-starters who are committed to excellence, thrive in a fast-paced environment, and are excited to improve the lives of security teams. If this sounds like you, let's chat!

Requirements

• 3-5 years of experience in software or customer engineering roles with a strong emphasis on customer-facing engagements
• A strong track record of rapidly prototyping ideas and seeing them through to reality
• Familiarity with the concepts of API and data integration, this may also be a familiarity or understanding of coding languages (TypeScript, Go, Python, etc..)
• Familiarity with deploying applications into secure customer networks composed of cloud and data center infrastructure
• An effective communicator who can translate highly complex technical concepts to both technical and non-technical audiences with empathy and depth

Nice To Haves

• Proven experience building or supporting security products, or non-SaaS applications within enterprise networks and infrastructure
• Hands-on experience with AI systems, machine learning models, and agentic frameworks
• A track record of thriving in fast-paced, agile environments with continuous integration and deployment

Responsibilities

• Lead architectural reviews and performance optimizations during customer implementations, ensuring successful deployments and maximizing the value of Crogl's platform
• Serve as the trusted technical advisor for customers who are using Crogl
• Act as the voice of the customer by providing feedback to the Product and Engineering teams that will help drive product improvements
• Serve as a technical expert during the sales process, delivering compelling demonstrations of Crogl's capabilities, including feature engineering, training, and model monitoring, resulting in increased customer adoption
• Embed with strategic customers to understand their business challenges and technical requirements in detail
• Contribute to the internal knowledge base, best practices, and sharing insights gained from customer engagements to grow the Customer Success Engineering function from scratch

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed