Developer Services Manager

Capital Consultants Management Corporation • San Antonio, TX

1d • Onsite

About The Position

The Developer Services Manager (DSM) role is a customer-facing position that involves a blend of customer service, vendor management, project management, public speaking, finance, budgeting, and conflict resolution. Candidates with prior experience in retail, restaurants, administrative roles, or task/project management are well-suited for this position, as they can work independently with some supervision. The company emphasizes customer service and communication within the property management industry. A key aspect of this role is handling difficult customer situations and resolving conflicts effectively, given the high volume of such scenarios.

Requirements

• Customer service skills
• Vendor management skills
• Project management skills
• Public speaking skills
• Finance and budgeting skills
• Conflict resolution skills
• Ability to work independently with some supervision and direction
• Experience handling difficult customer situations
• Experience in property management industry is a plus

Nice To Haves

• Previous success in retail, restaurants, and administrative or task/project management roles

Responsibilities

• Manage a portfolio of 7 to 18 developing communities.
• Work directly with the Developer of each community, advising on HOA decisions and best practices.
• Attend open meetings as agreed upon.
• Implement Developer decisions and processes.
• Provide weekly updates to developers.
• Manage all vendors within each community and ensure contractual obligations are met.
• Inspect community sites twice monthly.
• Visit sales offices to provide HOA information and resources.
• Design and prepare Request for Proposals.
• Perform site inspections on a regular basis.
• Draft and maintain all community records.
• Follow transitional processes and procedures for community turnover from developer to homeowner board control.
• Keep association files organized on the server.
• Update portals.
• Prepare and distribute monthly newsletters.
• Handle all Eblasts for the communities.
• Run all board and community meetings, including two yearly Town Halls.
• Prepare meeting notices, agendas, and presentations.
• Draft meeting minutes.
• Draft and enforce community rules and regulations.
• Monitor community activities, hear homeowner complaints, and investigate/resolve issues.
• Ensure general maintenance and upkeep of common areas, including equipment, lighting, and gates.
• Work with local vendors for maintenance and upkeep.
• Conduct twice monthly community site inspections to survey for rule violations.
• Assign violations to homeowners with infractions.
• Issue fines against non-compliant homeowners if rules are consistently violated and the community supports a fining policy.
• Handle financial matters of the HOA, including the collection of association fees.
• Coordinate with community member councils or boards.
• Facilitate neighborhood meetings.
• Keep residents updated on rule and regulation changes.
• Conduct annual elections for new board members.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees