Detection & Investigation Analyst Lead-2

PNC Bank•Pittsburgh, PA

About The Position

The Detection & Investigation Analyst Lead works within PNC's Fraud Detection & Remediation organization, reviewing and investigating customer cases, reports, and work for potential and actual loss. The role supports early detection of suspicious activity and helps minimize fraud, Anti-Money Laundering, and organizational risk while controlling and preventing losses. The analyst researches and analyzes bank activities and reports, recommends dispositions, identifies trends and control gaps, and escalates issues as appropriate. The role may lead or train detection and investigation staff and shares best practices with team members and service partners. It also prepares and maintains analysis documentation and coordinates with internal or external stakeholders as appropriate. The position is based in Pittsburgh, Pennsylvania. The posting says work may be performed from a quiet, confidential home space approved by PNC, subject to geographic availability, while also stating that PNC is an in-office company. The schedule is Monday through Friday, 3:30 PM to 12:00 AM Eastern Time. Candidates are expected to demonstrate customer focus and manage risk in keeping with PNC's Enterprise Risk Management Framework. Typical qualifications at this level include a university or college degree and less than one year of professional experience, or successful completion of a formal development program. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certification or license is required.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Typically have a university or college degree and less than one year of professional experience, and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Preferred skills include analytical thinking, customer solutions, decision making, operational risks, problem resolution, researching, and risk mitigation strategies.
Competencies include Anti-Money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, and Standard Operating Procedures.

Nice To Haves

Perform complex investigations and analysis.
Apply policy and risk judgment consistently.
Manage multiple work streams simultaneously.
Conduct in-depth fraud investigations end-to-end.
Create, maintain, and update formal case records.
File security incident reports and complaints when required.
Apply authentication and KYC procedures consistently.
Handle inbound calls involving higher-risk scenarios.
Work advanced alert queues when volume allows.
Balance phone, alert, and case work independently.

Responsibilities

Review and investigate customer cases, reports, and work for potential and actual loss.
Perform early detection of suspicious activity and help minimize fraud, Anti-Money Laundering, and organizational risk.
Control and prevent losses.
Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
Recommend dispositions for reviewed cases and activity.
Identify trends and escalate issues as appropriate.
Identify gaps and recommend control enhancements.
Use defined research procedures to identify and resolve issues.
Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss.
Share best practices with the team and/or service partners.
Prepare and maintain appropriate documentation of analysis performed.
Coordinate with internal or external stakeholders as appropriate.
May lead the work of and/or train detection and investigation staff.
Conduct complex end-to-end fraud investigations and manage multiple work streams.
Create, maintain, and update formal case records.
File security incident reports and complaints when required.
Apply authentication and KYC procedures consistently.
Handle inbound calls involving higher-risk scenarios and work advanced alert queues when volume allows.
Balance phone, alert, and case work independently.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service