Detection & Investigation Analyst Lead-2

PNC•Pittsburgh, PA

3d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace where employees are respected, valued, and able to contribute. The Detection & Investigation Analyst Lead works within PNC's Fraud Detection & Remediation organization and is based in Pittsburgh, Pennsylvania. PNC describes itself as an in-office company, while noting that work may be performed from a quiet, confidential home location approved by PNC; availability may vary by geographic location. The stated schedule is Monday through Friday, 3:30 PM to 12:00 AM EST. The role reviews and investigates customer cases, reports, and work for potential and actual loss; performs early detection of suspicious activity; and helps minimize fraud, Anti-Money Laundering, and organizational risk. It researches and analyzes bank activities and reports, recommends dispositions, identifies trends and control gaps, and escalates issues as appropriate. The position may lead the work of or train detection and investigation staff. The analyst applies defined research procedures, follows standards and practices intended to mitigate fraud, Anti-Money Laundering, and other risk exposure, and shares best practices with the team or service partners. The role prepares and maintains documentation of analyses and coordinates with internal or external stakeholders as appropriate. PNC expects employees to focus on customer needs and satisfaction and to assess and manage risks in support of the Enterprise Risk Management Framework.

Requirements

Bachelor's degree; in lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
Roles at this level typically require less than one year of professional experience and/or successful completion of a formal development program.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Apply customer-focused practices and effectively assess and manage risks in support of PNC's Enterprise Risk Management Framework.
No required certifications.
No required licenses.

Nice To Haves

Complex investigation and analytical skills.
Consistent application of policy and risk judgment.
Ability to manage multiple work streams simultaneously.
Experience conducting in-depth fraud investigations end-to-end.
Experience creating, maintaining, and updating formal case records.
Ability to file security incident reports and complaints when required.
Consistent application of authentication and KYC procedures.
Experience handling inbound calls involving higher-risk scenarios.
Ability to work advanced alert queues when volume allows.
Ability to balance phone, alert, and case work independently.
Analytical thinking, customer solutions, decision making, operational risk, problem resolution, researching, and risk mitigation strategies.
Knowledge of Anti-Money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, and Standard Operating Procedures.

Responsibilities

Review and investigate customer cases, reports, and work for potential and actual loss.
Perform early detection of suspicious activity and help minimize fraud, Anti-Money Laundering, and organizational risk.
Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activity.
Recommend dispositions and identify gaps or control enhancements.
Use defined research procedures to identify and resolve issues, recognize trends, and escalate as appropriate.
Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss.
Share best practices with team members and service partners.
Prepare and maintain documentation of analysis performed and coordinate with internal or external stakeholders as appropriate.
May lead the work of and/or train detection and investigation staff.
Conduct complex, end-to-end fraud investigations and maintain formal case records.
File security incident reports and complaints when required.
Apply authentication and KYC procedures consistently.
Handle inbound calls involving higher-risk scenarios and work advanced alert queues when volume allows.
Balance phone, alert, and case work independently.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.