Detection & Investigation Analyst Lead: Monday - Friday 3:30 pm - 12:00 am ET

PNC•Quinte West, ON

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Analyst Lead within PNC's Fraud Detection & Remediation organization, you will be based in Phoenix, AZ, Denver, CO. This role involves reviewing and investigating customer cases, reports and work for potential and actual loss, minimizing fraud, Anti-Money Laundering and/or organizational risk, and performing early detection of suspicious activity to control and prevent losses. The role may also involve leading the work of and/or training detection and investigation staff. It requires researching and analyzing bank activities and reports to detect and prevent possible fraudulent and suspicious activities, recommending dispositions, and identifying gaps and control enhancements. The analyst will use defined research procedures to identify and resolve issues, identify trends and escalate as appropriate, and follow standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Sharing best practices among the team and/or service partners, and preparing and maintaining appropriate documentation of analysis performed, coordinating with internal or external stakeholders as appropriate, are also key aspects of the position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Perform complex investigations and analysis
Apply policy and risk judgment consistently
Manage multiple work streams simultaneously
Conduct in-depth fraud investigations end-to-end
Create, maintain, and update formal case records
File security incident reports and complaints when required
Apply authentication and KYC procedures consistently
Handle inbound calls involving higher-risk scenarios
Work advanced alert queues when volume allows
Balance phone, alert, and case work independently
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures
University / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Reviews and investigates customer cases, reports and work for potential and actual loss.
Minimizes fraud, Anti-Money Laundering and/or organizational risk.
Performs early detection of suspicious activity.
Controls and prevents losses.
May lead the work of and/or train detection and investigation staff.
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
Recommends disposition.
Identifies gaps and control enhancements.
Uses defined research procedures to identify and resolve issues.
Identifies trends and escalates as appropriate.
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss.
Shares best practices among the team and/or service partners.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service