Lead Fulfillment Associate ( Monday-Friday 8:00 AM-4:30 PM)

ShipBob•Bethlehem, PA

21h•Onsite

About The Position

As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation, taking on real problems, creating tangible solutions, and driving results that move the needle for ShipBob, its merchants, and for your own professional growth. You will collaborate with peers and leaders, where leaders are accessible, feedback flows in both directions, and everyone steps up to help when needed. The company fosters a high-performance culture with clear purpose, specific goals, shared accountability, and celebrates milestones together. This role as a Lead Fulfillment Associate involves working as part of a team to deliver an incredible experience for customers every day. Dedication and commitment to excellence will set you apart and set you up for success within this fast-growing company, which is invested in each employee’s career success. This role reports to the Area Manager. ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, providing them access to best-in-class capabilities and delivering a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob recognizes that people come with a wealth of experience and talent beyond just the technical requirements of a job and encourages people from all backgrounds to apply, emphasizing diversity of experience and skills combined with passion as key to innovation and excellence. The environment is described as challenging, fast-paced, and with a high bar, suitable for those ready to take ownership, push boundaries, and grow alongside a supportive team.

Requirements

Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time.
Ability to lift up to 50 lbs without restriction.
Able to stand and walk continuously during and up to an 8-10 hr shift.
Able to bend, stoop, reach above, and push/pull frequently.
Willing to get your hands dirty to get a task completed.
Ability to adapt to change quickly.
Extremely detail oriented.
Ability to quickly understand new processes and identify operational opportunities.
Looking to get your foot in the door with a rapidly growing start-up company.
Must be 18 or older.

Nice To Haves

Previous warehouse experience

Responsibilities

Accept customers’ new inventory and own the entire process of getting that inventory put away and accepted into the system (Receiving).
Communicate inventory arrivals and any exceptions.
Deliver products to the next stage of the process quickly and accurately (Picking).
Ensure the quality of each and every shipment and pack items correctly (Packing).
Work together with picking to guarantee that shipments are fulfilled perfectly and own all responsibility around those shipments.
Help out in other areas out of normal day-to-day responsibilities to ensure operations are running efficiently.
Ensure products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
Follow all standard operating procedures.
Report any concerns related to product condition or integrity.
Support traceability through accurate record-keeping.
Contribute to a culture of continuous improvement and product safety awareness.