Detail Team Lead

Defined Fitness Inc•Rio Rancho, NM

12d•$15 - $18

About The Position

The Detail Team Lead bridges hourly employees and the leadership team and is expected to demonstrate a high level of performance and excellence in the Operations Department. The role partners with leadership managers at the assigned facilities to maintain a clean, safe, and welcoming environment that supports member experience and satisfaction. The Detail Team Lead also assists the Operations Manager with the Play Department and supports facility maintenance to preserve the functionality and appearance of the facilities. The role leads and motivates the Detail Team, oversees cleaning schedules and protocols, conducts inspections, maintains cleaning and inventory records, and supports opening, closing, and other Operations Department procedures. Performance is assessed monthly against club cleanliness and equipment-condition measures, audit scores, staffing support, inspections, inventory, and scheduled team cleans. The stated schedule is Wednesday through Friday, 4 PM–11 PM; Saturday, 2 PM–9 PM; and Sunday, 1 PM–6 PM.

Requirements

One year of tenure with Defined Fitness, Detail and/or Play Team preferred, with successful completion of a 90-day development plan.
Use business judgment and demonstrate strong analytical aptitude.
Strong verbal, written, and interpersonal communication skills.
Willingness to pursue self-development and use resources to improve overall operations.
Strong leadership qualities, including organizational, motivational, team-building, and delegation skills.
Obtain and maintain valid CPR/AED certification, including infant and child certification, within the first 45 days of employment.
Ability to stand and/or walk for up to eight hours at a time.
Ability to lift and carry approximately 50 pounds.
Ability to walk, squat, bend, stoop, stand, listen, read, and write.

Nice To Haves

College degree in a related field.

Responsibilities

Thoroughly clean and disinfect all internal and external club areas, including walkways and parking lots.
Complete routine walkthroughs, including trash removal, locker-room spot cleaning, and re-racking weights.
Oversee daily, weekly, and monthly cleaning tasks assigned by management.
Assist the Operations Team Manager in managing the Play Department and maintaining clean, safe, organized, and enjoyable play areas.
Support maintenance tasks, routine inspections, and minor repairs, and report significant maintenance needs to the Operations Team Manager.
Communicate effectively with team members to support seamless operations.
Assist with supervised projects, such as painting, and ensure their completion.
Provide excellent customer service by maintaining a clean and organized facility for members.
Lead and motivate the Detail Team and ensure adherence to cleaning schedules and protocols.
Conduct regular cleanliness and safety inspections.
Maintain records of cleaning tasks and inventory of cleaning supplies.
Attend mandatory Operations Department meetings.
Ensure proper opening and closing procedures are followed.
Log and report maintenance concerns to the front desk.
Report safety concerns through appropriate channels and communicate incident reports to the General Manager.
Contribute to monthly MXM cleanliness, friendliness, and equipment-condition scores of 8.6 or higher.
Contribute to a club audit score of 85% or higher.
Assist the Operations Team Manager with staffing needs.
Conduct hourly bathroom checks and one daily club inspection per shift.
Check and restock inventory twice daily.
Ensure scheduled Team Cleans are completed at 11 AM, 2 PM, and 4 PM.