Detail Shop Lead

Carvana•Moody, AL

13h

About The Position

The Detail Shop Lead is responsible for the safe and efficient operation of vehicle detail operations and reports to the Reconditioning Manager or another designated leader. As a primary people leader, this role leads Detailer I and Detailer II staff, ensures weekly production goals are met, and maintains high-quality standards that meet customer expectations. The role oversees staffing, training, labor hours, performance, and productivity; coordinates work with other departments; and ensures deadlines and customer contract requirements are met. It also involves maintaining shop equipment, facilities, and supplies; conducting safety audits and inspections; monitoring inventory; and accurately recording completed vehicle detailing on customer accounts. The lead communicates company and customer directives and supports positive employee relations and morale. The position requires the ability to read, write, speak, and understand English. Hiring is contingent on passing a complete background check, and the role is not eligible for visa sponsorship.

Requirements

At least 2 years of leadership or supervisory experience.
At least 2 years of automotive experience.
High school diploma or GED.
Proficiency with computer systems and applications, including managing metrics against targets.
Must be at least 18 years of age.
Must have a valid driver's license that meets the requirements.
Must be able to read, write, speak, and understand English.
Must pass a complete background check.

Nice To Haves

Prior leadership experience, with a proven ability to manage direct reports and hold them accountable.
Auction and vehicle detailing experience.
People management skills, including leading through encouragement and coaching and resolving conflict positively.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Self-motivation to drive efficiency, teamwork, and customer experience.
Ability to adapt and maintain professional behavior in a fast-paced, changing environment.
Integrity and discretion when handling sensitive information.

Responsibilities

Lead, manage, and hold detail shop staff accountable for daily performance, quality, and productivity.
Oversee staffing, training, and labor hour management, and provide regular performance feedback and engagement to team members.
Lead detail shop operations to optimize productivity and profitability while meeting deadlines.
Monitor and maintain shop equipment and the facility in good working order, and order and maintain necessary supplies.
Implement safety policies and ensure they are followed; complete regular safety audits and inspections.
Run reports to monitor inventory levels and accurately post vehicle detail completions to customer accounts.
Communicate with other departments to prepare production flow and coordinate upcoming deadlines.
Monitor and ensure compliance with customer contracts regarding vehicle detail completion and quality.
Cascade company and customer directives while promoting positive employee relations and morale.
Perform other duties assigned by the designated manager.