Destination Sales Agent

The Boca Raton•Boca Raton, FL

6d•Onsite

About The Position

The ideal candidate is an outgoing and friendly individual who is responsible for elevated luxury room and amenity reservations. Excellent interpersonal and communications skills through both voice and written communication. High attention to detail and accuracy while customizing individual guests’ stays. Promptly creating and providing guests with personalized itineraries. Expert in resort accommodations as well as resort amenities including dining, spa, golf, tennis, pool and beach amenities, special events, and activities. Consistently recognizing and anticipating individual wants and needs of guests and members. Elevated knowledge of local dining, events, and activities.

Requirements

High school diploma or equivalent required.
Must be fluent in English including strong communication skills with elevated attention to detail and accuracy.
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs.
It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

Nice To Haves

4-year college degree preferred with emphasis on foreign languages.
Previous work experience in high pace operations, and/or telemarketing inbound sales preferred.
Previous work experience in a luxury environment preferred.
High proficiency in computer software such as computer programs, apps, and websites preferred.

Responsibilities

Politely answer inbound calls with a warm and sincere greeting, answer all forms of communication from guests and members in a timely manner.
Maintain complete knowledge of: All hotel features/services, hours of operations. All hotel restaurant food concepts, dress code, and ambiance. All hotel room types, numbers/names, amenities, and locations.
Build strong rapport with guests through purposeful questions to recommend rooms that ensure an enhanced experience for that individual guest in accordance with all Forbes Five Star Reservations Standards and Sequence of Service.
Generate guest interest in the resort’s services by anticipating guests’ and members’ needs and expectations with little input from others.
Create customized guest itineraries for all guestroom reservations, dining, and spa, golf, tennis, activities, airport transfers, special events, excursions, and more.
Ability to prioritize, organize, and follow up efficiently.
Ability to multitask in a high pace environment switching between calls, emails, texting, and booking through a variety of programs.
Ability to work cohesively with guests, members, and team members in order to gain a full understanding of their needs and work to serve them effectively.
Handles guest complaints and disputes.
Act as a resort ambassador at all times.
Assign guests rooms, ensuring all notes are adhered to if and when re-assigning to maximize room availability, sales, and guest satisfaction.
Train alongside multiple departments (front office, restaurants, spa, member services, in-room dining, cabana office, fitness center, golf, tennis, and housekeeping, and room control) to understand and support busy operations.