Destination Coordinator

UPMC•Pittsburgh, PA

7h•Onsite

About The Position

Magee - Women's Hospital of UPMC is hiring a Full Time Destination Coordinator to support the Parking Lots. This position will work mainly daylight shifts. Rotating weekend and holiday availability is required to support the hours of operation. The purpose of this role is to provide directions, information and assistance to Hospital visitors, patients and guests. This role will also answer or refer incoming calls appropriately and serve as the Hospital's Patient and Guest Relations representative.

Requirements

Completion of High school diploma or GED equivalent.
1 year Greeter experience or equivalent work experience.
Some knowledge of medical terminology helpful.
Excellent time management and organizational skills.
Excellent interpersonal and communication skills.
Able to monitor and assess concurrent situations and visitors.
Strong problem solving skills.
Excellent Customer Service skills.
Act 34

Responsibilities

Serve as Hospital liaison.
Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours.
Issue courtesy parking discounts and free passes when appropriate.
Use the personal computer and CRT for dissemination of patient information.
Maintain piano music in the lobby per appointed schedule.
Issue patient scooters to patients and visitors as needed.
Assist with parking and traffic control in designated valet parking areas as directed by parking supervisor or manager on an as needed basis.
Assist with parking valet booth key management function as needed.
Provide physical assistance to customers to facilitate movement within our facility. May include transport via wheelchair.
Operate the parking department's radios per established procedure.
Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.
Respect patient confidentiality and withholds restrictive information.
Assist with parking cashier functions and validates patient parking.
Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
Use departmental guidelines in the handling of medical and security emergencies.
Maintain upkeep of Hospital lobby and reports general maintenance and safety concerns.
Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed.
Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.
Train and orient volunteers and new employees at the Information Desk.
Operate all vehicles entrusted to the valet service in a safe and responsible manner on an as needed basis.