Desktop Technician

Saint Francis Health System

3d • Onsite

About The Position

Responsible for repair, testing and/or servicing of desktop related hardware. This role involves performing necessary hardware and peripheral repairs, identifying problems, and determining the most efficient and cost-effective solutions to minimize downtime. The technician will test system hardware using diagnostic tools, troubleshoot equipment failures, and complete all required documentation for service calls and parts returns. Additionally, the role includes maintaining repair/spare parts inventory, participating in projects, providing after-hours on-call support, and keeping hardware certifications current. The position requires independent judgment in decision-making and involves interaction with patients, customers, and other healthcare professionals.

Requirements

• High School Diploma or GED.
• 0 - 6 months related experience.
• Valid driver's license.
• Motor Vehicle Report.
• Proof of vehicle liability insurance in the amount required by SFHS guidelines.

Nice To Haves

• Off-campus health system support duties will require use of a private vehicle.

Responsibilities

• Performs necessary hardware and peripheral repairs.
• Identifies the problem and determines the most efficient and cost effective way to resolve the issue while keeping downtime to a minimum.
• Tests system hardware utilizing diagnostic tools and utilities to trouble shoot equipment failures and follows any special instructions as needed.
• Completes all required documentation involved in a service call and timely return of defective parts with respect to warranty or contract.
• Prepares defective product or parts for return to vendor and promptly returns defective parts/product with appropriate paperwork.
• Maintains appropriate repair/spare parts inventory.
• Participates on projects or other assigned duties as needed.
• Provides after hours on-call support as required.
• Maintains and keeps current hardware certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED