Desktop Technician-2

The Ohio State University • Rincon, GA

1d • Onsite

About The Position

The IT Service Desk provides Enterprise wide technical support 24 hours a day, 365 days a year. Using ITIL Framework methodologies, the Service Desk is designed to be the single point of contact for customers requesting services and/or support from OSUWMC IT. The Service Desk technician is the voice of the IT department to the OSUWMC; delivering world-class technical and non-technical support with exceptional customer service. The Service Desk team within OSUWMC IT Technology Services and Support is committed to assisting The Ohio State University Wexner Medical Center (OSUWMC), its patients and affiliates. Responsible for receiving, resolving, escalating, and monitoring customer incidents and requests. This includes support for all internal medical center users, patients via an application portal, and community connect affiliate hospitals. The Service Desk technician position requires superior technical aptitude combined with excellent customer service and communications skills. The position supports a diverse end user population on a wide variety of technologies and applications throughout the OSUWMC. The Service Desk technician provides immediate support and problem resolution when possible. Services may include inquiries concerning utilization, functionality and information pertaining to any OSUWMC computer systems, applications, telephony and paging systems, personal computers, mobile devices and peripherals. The Service Desk technician will be required to learn, apply and support new technology while working in a fast-paced, dynamic environment. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution.

Requirements

• High School diploma or GED.
• 1 year of relevant experience required.

Nice To Haves

• Certification or vocational training may be preferred.
• 2-4 years of relevant experience preferred.

Responsibilities

• Receiving, resolving, escalating, and monitoring customer incidents and requests.
• Supporting all internal medical center users, patients via an application portal, and community connect affiliate hospitals.
• Providing immediate support and problem resolution when possible.
• Communicating, tracking and reporting computing environment outages.
• Working with IT personnel and leadership to monitor or assist in problem resolution.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED