Desktop Technician

Mainstay Technologies, Inc. • Manchester, NH

4d • Hybrid

About The Position

Mainstay Technologies is looking for an entry-level professional who loves technology and people. This role is passionate about helping others, skilled at troubleshooting with ease, thrives when flexing between varied tasks, and is committed to growth. The Desktop Technician works on a team to deploy new workstations, provide on-site support for clients, troubleshoot initial issues, and deliver top-quality service both in the office and at client sites. As a member of the team, you’ll be immersed in a culture of mutual support, collaborative problem solving, learning/development, and comic relief. This is a growth-oriented role. As a qualified applicant, you will bring solid Windows and desktop experience (and ideally, education). Once in this role, certifications are paid-for, continuous training is provided, significant experience is gained, and a growth track is outlined.

Requirements

• Significant experience troubleshooting or working with Windows computers.
• Understanding of basic network protocols.
• Strong interpersonal skills: enjoy relating with staff & clients.
• Solid problem-solving skills: be able to take a challenge and break it down.
• Committed professionalism: showing up on time, working hard, and no office politics!
• Deal maturely with the pressures of the job and take ownership over your own work.
• Enjoy working as a team.
• Commitment to career and personal growth, willing to put in the time for extra training.
• Ability to flourish in a fast-paced environment.
• Multi-task with exceptionally high consistency and attention to detail.
• Excellent technical aptitude, with an ability to learn quickly.

Nice To Haves

• Experience supporting a network a plus.
• Formal education preferred – associates, bachelors, and/or industry certifications.

Responsibilities

• Installing new Windows computers at client sites
• Transferring data, setting up applications, and making it a seamless transition for the client, with as close to 100% accuracy as possible
• Answering client questions, assisting them with their technology.
• Resolving issues quickly and efficiently, and helping our clients get back to their work, with technology that works effectively.
• Dealing with Level 1 issues and troubleshooting, supported by the team
• Working in an advanced ticketing system and RMM (ConnectWise).

Benefits

• 75% of medical costs covered for the entire family
• 401(k) with 3% match
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
• Laptop
• Smartphone
• Charitable program
• 3 weeks of starting PTO (4 weeks after 2 years)
• Long-term sabbatical benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree