Desktop & Systems Support

Primary Health Solutions•Hamilton, OH

2h•Onsite

About The Position

Primary Health Solutions is seeking a Desktop & Systems Support professional to join their team. The mission of Primary Health Solutions is to meet people where they are and partner with them on their journey towards wellness. Their vision is to be the destination for servant leaders to provide comprehensive and exceptional care. Their values are Respect, Innovation, Stewardship, and Excellence. This role involves providing support for onsite equipment at multiple locations, answering help desk calls, responding to user tickets, and ensuring a positive end-user IT experience. The position also includes participating in an on-call rotation, collaborating with internal and external technicians, assisting senior technicians with projects, and working with end-users to identify and deliver required PC service levels. The role also involves liaising with and training end-users on computer operations, responding to hardware-related issues, maintaining an inventory of computer equipment, deploying and troubleshooting VOIP phones, and working with vendors for various IT-related needs.

Requirements

Two-year degree in Information Technology, Information Systems, Computer Engineering, Computer Science, Software Engineering, or similar required.
Minimum 2+ years’ experience in software and hardware end user support.
Proficiency in Microsoft Office and Windows platforms.
Experience supporting end user programs and researching problems to find long-term solutions.
Broad knowledge of PC/mobile hardware and Remote PC control tools.
Ability to coordinate with outside vendors on support issues.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficiency in electronic medical record and current practice management system, Microsoft Office products including Office 360 application and Excel.

Nice To Haves

Certifications are a plus.

Responsibilities

Provide support for onsite equipment at multiple locations.
Answer help desk calls and respond to user tickets.
Responsible for positive end user IT experience.
Assist in the on-call rotation.
Work with other internal and external techs to resolve issues and ensure issues follow-up with users.
Assist Senior technician with projects and on-site support as needed.
Work with end users to identify and deliver required PC service levels.
Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
Receive and respond to incoming calls, pages, and/or e-mails regarding phone and/or hardware related problems including facility access badges.
Develop and maintain an inventory of all computer equipment.
Deploy and troubleshoot VOIP phones and analog telephone lines.
Work with vendors regarding copiers, phones, infrastructure cabling needs, and IT related needs.
If necessary, liaise with third-party support and PC equipment vendors.