Desktop Systems Specialist
Teledyne Technologies Incorporated•Waterloo, ON
•CA$68,600 - CA$91,400•Hybrid
About The Position
We are seeking a Desktop Systems Specialist to provide onsite and remote technical support for end users across hardware, software, mobile devices, and workplace technology. This role is responsible for troubleshooting and resolving technical issues, deploying, and maintaining desktop systems, supporting Microsoft 365 applications, and delivering exceptional customer service to employees. The ideal candidate is a hands-on IT professional who enjoys solving problems, supporting users, and working in a fast-paced environment.
Requirements
- College diploma or degree in Information Technology, Computer Networking, Computer Science, or a related field
- 5+ years of experience in desktop support, deskside support, service desk, or technical support
- Strong experience supporting Windows environments and Microsoft 365 applications
- Experience troubleshooting desktops, laptops, printers, mobile devices, and common business applications
- Experience working within a ticketing system such as ServiceNow.
- Strong customer service, communication, and problem-solving skills
- Ability to work independently and in a team as needs arise.
- Ability to prioritize and manage multiple support requests in a fast-paced environment
Nice To Haves
- Experience with Microsoft Intune, Omnessa (Formerly Airwatch/WorkspaceOne), or other endpoint management tools.
- Experience supporting remote users
- Familiarity with Linux support is a plus
- CompTIA A+, Microsoft certifications, or other relevant technical certifications
Responsibilities
- Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues
- Install, configure, image, and deploy desktop and laptop systems.
- Support Microsoft 365 applications and workplace productivity tools
- Manage incidents and service requests through the ticketing system
- Perform routine maintenance, software updates, and system patching
- Support remote users and provide onsite assistance when required
- Maintain accurate documentation, knowledge base articles, and support records
- Assist with hardware inventory, asset management, equipment deployment, and replacement activities
- Support endpoint security initiatives and promote cybersecurity best practices
- Collaborate with IT team members to support technology upgrades and continuous improvement initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
