Desktop Systems Analyst

Truist•Raleigh, NC

3d•Onsite

About The Position

Under moderate supervision, provide systems analysis support for application systems. Gather information, analyze, develop and document specifications to solve simple enhancements. Work with Developers, Business Analysts, Operations, and other Tech partners to ensure the design process is effective. This position is office-centric 5 days a week in our Truist hubs.

Requirements

Bachelor’s degree in Information Technology-related field, or equivalent education and related training
Two to four years of experience or equivalent proficiency in application analysis and design
Good verbal and written communication skills
Ability to work independently or as a member of a team
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

Microsoft Certified Professional (MCP) or Microsoft Certified System Administrator (MCSA) certification
Experience using ServiceNow for ticket management
Advanced knowledge of data flow, mainframe/client server systems, problem analysis, and systems tuning. Adept with network interfaces and technologies
Proficient in multiple programming/script languages with proficiency in development of systems and program interfaces
Demonstrated proficiency in basic computer applications such as Microsoft Office products
Excellent PC skills, including Microsoft Office products
Ability to travel, occasionally overnight

Responsibilities

Work with application technicians and Business Analysts to gather and document requirements to solve business problems.
In accordance with approved standards and procedures, interpret client requirements into documented system requirement specifications.
Analyze desktop application requests added to the portfolio and request tickets through ServiceNow.
Thoroughly test assigned enhancements.
Develop knowledge of assigned applications and their interaction with other applications.
Work with Enterprise Architect teams to develop knowledge and support their business and operations.