Desktop Support

General Dynamics Information Technology•Virginia Beach, VA

3d•$64,230 - $86,250•Onsite

About The Position

Transform technology into opportunity as a Desktop Support technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Desktop Support Technician, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

Requirements

High School Diploma/GED with 3 years of related experience, or Associate degree with 4 years of experience, or Bachelor's degree with 2 years of experience.
2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.
Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required.
Knowledge of Networking fundamentals.
Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.
Clearance Level: TS/SCI required.
Required Certification(s): Security+ CE Certification required; DoD compliance 8570.01.
US Citizenship Required: Yes.

Nice To Haves

Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
Self-starter, motivated, shows initiative, and learns fast.
Ability to work on multiple projects simultaneously.

Responsibilities

Provide systems administrative support in areas such as: Active Directory, System Center Configuration Manager (SCCM), Exchange, Information Security, File Shares, PKI, Virus protection.
Manage services using on-premise hardware and perform regular hardware and software updates.
Perform installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients.
Provide technical support and troubleshooting to Tier 1 & 2 support.
Deliver technical support to the Enterprise components as required.
Implement system management tactics, techniques, and procedures (TTP).
Configuration, troubleshooting, and maintaining Windows 11 Desktops.
Support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required.
Creating and updating lifecycle documentation as required.
Ability to create and maintain sustainment documentation.

Benefits

AI-powered career tool that identifies career steps and learning opportunities
An internal mobility team focused on helping you achieve your career goals
Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.