Desktop Support (Internship)

KeyBank•Brooklyn, OH

1d•$18 - $23•Onsite

About The Position

The Technology Analyst Intern position with training will provide support for all employees at KeyBank, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to KeyBank employees, providing deskside computer hardware and software support. Technician will work directly with various lines of business across the bank. Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, and excellent communication skills. Key Technology, Operations & Services Overview Key Technology, Operations & Services (KTOS) brings the future of banking to life. KeyBank is equal parts financial institution and technology innovator, and the KTOS team is at the center of creating solutions to solve the vital needs of our clients first. KTOS – made up of more than 5,000 talented teammates – enables the technology needs of business partners and clients across the enterprise. Through efficient, reliable, and secure technology, KTOS delivers a competitive distinction through innovation and collaboration. KTOS plays a significant role in Key’s ability to build enduring client relationships through innovative solutions & extraordinary service. KTOS is accountable for a variety of critical functions that are the foundation for Key’s day-to-day operations: Business Delivery, providing comprehensive technology solutions to Key’s lines of business & functional areas Enterprise Technology including architecture, networks and cloud infrastructure to ensure stable systems and platforms Enterprise Data and Information Management, enabling transformation of customer and market data into valuable insights and analytics Enterprise Operations, spanning Origination through Default Management (1.1 million loans worth $82 billion); Deposit Operations (5 million client accounts); ACH, Wire & Check Payment Operations ($400 billion monthly), Treasury Operations Enterprise Security, including Tech Risk Management, Information Security, Cybersecurity, Fraud Detection/Management, BSA/AML Operations and Physical Security

Requirements

Must be able to work fulltime and onsite in the fall, if the internship were to be extended.
Enrolled in Computer Science and/or business course work, Or already holding a degree in computer science and/or business or, or the work experience equivalent.
Work within a customer oriented, positive team environment. Great face forward customer service ability.
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.

Nice To Haves

Technical support experience in a computer support environment
Configure, troubleshoot and repair hardware
Configure network connectivity, including mobile computing
Demonstrate functional knowledge of information security and best practices
Possess excellent customer service skills
Thinks out of the box
Accepts personal responsibility and is a team player

Responsibilities

Image and configure laptops, desktops, and other equipment (including monitors, card readers, and accessories) for use by KeyBank employees based on individual assignments.
Ensure safe packaging and shipping of devices to various domestic and international addresses.
Track and manage KeyBank’s inventory of equipment, ensuring accurate records.
Process returned equipment, preparing it for future use.
Maximize KeyBank’s employee productivity by delivering devices and services that provide secure and seamless access to Key’s data and services.
Image Windows laptops and desktops to replace non-compliant Windows 11 devices.
Maintain an up-to-date inventory of all hardware equipment and devices.
Engage in the support of Key’s computer platforms at corporate, campus and data center locations
Provide support on single projects and initiatives within scope, budget and timeline
Track corporate IT assets throughout computer lifecycle
Install, support, and maintain desktop applications
Provision applications using Microsoft System Center Configuration Manager (SCCM)
Support desktop and mobile operating systems
Provide high level of customer service to Key's internal client base
Effectively communicate with the end user
Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
Complete work on assigned tickets within SLA
Use industry standard concepts, practices, and procedures
Rely on documented and established guidelines to perform the functions of the job
Communicate using excellent grammar and listening skills
Work closely with team and produce clear documentation
Learn new things and adapt to new procedures