Hiring Desktop Support
Indotronix International Corporation•Phoenix, AZ
•Onsite
About The Position
The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
Requirements
- Associate's degree in IT or relevant field
- 1+ year hardware support experience
- 1+ year in-person, customer-facing IT support
- Strong troubleshooting and communication skills
Nice To Haves
- Manage incoming requests through ticketing system among team
- Experience using ServiceNow to manage assigned tickets
- CompTIA ITF+
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Cloud+
- CompTIA Mobility+
Responsibilities
- Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and room equipment
- Troubleshoot and resolve hardware, software, and network connectivity issues
- Perform Active Directory administration tasks
- Support Windows 11 and Microsoft 365 environments
- Provide limited support for corporate mobile devices
- Troubleshoot Cisco VPN and Citrix issues
- Provide remote support using tools such as LogMeIn
- Perform device imaging and deployment (USB/PXE)
- Maintain asset inventory and documentation
- Support printer and IP telephony systems
- Coordinate hardware ordering and deployment
- Manage and update tickets in ServiceNow
- Assist with IT projects and Smart Hands support
- Deliver excellent customer service
- Adhere to all service management principles, processes, and guidelines
- Interact professionally with customers, peers, managers, and SMEs
- Take ownership of follow-ups and communicate progress consistently
- Demonstrate strong communication, technical knowledge, organization, and multitasking skills
- Provide timely and effective resolution/fulfillment of requests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
