Radiology Technologist (Radiographer) - Urgent Care - PRN
About The Position
Provides timely in-person and virtual customer assistance for Field Service requests and incidents. Responds to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites. Accurately logs all customer interactions in the ITS ticketing system. Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds; escalate complex issues in accordance with documented escalation procedures, if unable to resolve. Uses Knowledge Base to resolve incidents. Participates, as needed, in on-call rotation and is responsive when called or paged. Troubleshoots assigned incidents within defined target timelines based on severity. Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Builds and maintains key customer relationships with customers through timely and effective resolution. Utilizes processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable. Looks for ways to improve personal, team, and departmental performance. Adheres to Asset Management processes for asset inventory Lifecycle Management. Identifies trends in delivery of service, and identify opportunities for improvement. Performs administrative duties and participates in special projects as assigned.
Requirements
- H.S. Diploma or Equivalent Req
- 3 Years Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures.
- Advanced troubleshooting skills and advanced technology expertise.
- Must have exceptional customer service skills.
- Application certification or proficiency when applicable. Upon Hire Req
- Understanding of Microsoft networking computing environment
- Strong written and verbal communications
- Ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management.
- Experience managing vendor performance to contracted Service Level Agreements (SLAs).
Nice To Haves
- Associate's Degree Computer Science, Information Systems, Business, or related field. Pref
Responsibilities
- Provides timely in-person and virtual customer assistance for Field Service requests and incidents.
- Responds to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites.
- Accurately logs all customer interactions in the ITS ticketing system.
- Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds.
- Escalates complex issues in accordance with documented escalation procedures, if unable to resolve.
- Uses Knowledge Base to resolve incidents.
- Participates, as needed, in on-call rotation and is responsive when called or paged.
- Troubleshoots assigned incidents within defined target timelines based on severity.
- Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
- Builds and maintains key customer relationships with customers through timely and effective resolution.
- Utilizes processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
- Looks for ways to improve personal, team, and departmental performance.
- Adheres to Asset Management processes for asset inventory Lifecycle Management.
- Identifies trends in delivery of service, and identify opportunities for improvement.
- Performs administrative duties and participates in special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
