Desktop Support Technician (Weekend Shift)

TEKsystems • Dallas, TX

7d • $16 - $22 • Onsite

About The Position

Provide Level 1 support for client's 24/7/365 Network Operations Center (NOC), delivering white-glove technical support to over 300 users in a fast-paced operational environment.

Requirements

• Minimum 6+ months of hands-on desktop support experience in a professional work environment supporting end users
• Windows 10/11 support and troubleshooting
• Microsoft 365 installation and support
• Basic hardware and network troubleshooting
• Knowledge of TCP/IP, Ethernet, and Microsoft products
• ServiceNow or other ITSM experience
• Printer support
• Strong customer service and communication skills
• Cable management and workstation setup experience

Responsibilities

• Troubleshoot desktop software, hardware, and basic network issues
• Create and manage incidents and service requests
• Image, configure, deploy, and replace desktop equipment
• Support Crestron A/V systems, training rooms, and workstation buildouts
• Maintain inventory and replace equipment with hot spares as needed
• Escalate complex issues to Level 2 support
• Provide exceptional customer service to employees and leadership

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed