Desktop Support Technician

TEKsystems • Frankfort, KY

12d • $20 - $24 • Onsite

About The Position

We are seeking a Desktop Support Technician with strong technical experience and a customer-focused approach to support end users both remotely and onsite. This role requires excellent troubleshooting skills, professionalism, and the ability to build positive relationships with users while providing timely technical assistance. The ideal candidate will have experience supporting desktop environments, resolving hardware and software issues, and assisting users in a Windows-based enterprise environment.

Requirements

• Experience providing desktop support in a Windows-based environment.
• Knowledge of hardware and software installation, troubleshooting, and repair.
• Familiarity with user account administration and directory services.
• Basic network troubleshooting skills.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Valid driver's license required.
• Ability to lift and carry equipment and work in physically demanding positions when necessary.

Nice To Haves

• Experience supporting enterprise desktop environments.
• Familiarity with device imaging and deployment processes.
• Experience working with ticket management systems.
• Knowledge of email platforms, collaboration tools, and productivity applications.
• Experience supporting printers, mobile devices, and peripheral hardware.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Install, configure, troubleshoot, and repair desktop and laptop hardware and software.
• Support operating systems, email applications, productivity software, and user accounts.
• Diagnose and resolve hardware, software, printer, and connectivity issues.
• Perform device imaging, deployments, upgrades, and migrations.
• Manage and document incidents and requests using a ticketing system.
• Support mobile devices and peripheral equipment.
• Assist with inventory management and hardware lifecycle activities.
• Escalate complex technical issues when necessary.
• Deliver exceptional customer service and maintain strong relationships with end users.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed