Desktop Support Technician

TEKsystems • Westerville, OH

4d • $25 - $32 • Onsite

About The Position

We are seeking a customer-focused Deskside Support Technician to join our IT support team in Columbus, OH. This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly.

Requirements

• 2–3 years IT support experience (desktop/hardware/software)
• Proficiency in Windows 10/11, Office 365, Active Directory, ServiceNow, imaging/deployment
• Strong troubleshooting and problem-solving skills
• Excellent communication skills for client-facing interactions
• High school diploma

Nice To Haves

• technical certifications preferred
• A+ Certification
• Network+

Responsibilities

• Provide Level I & II desktop support for Windows 10/11 and Mac OS
• Troubleshoot hardware, software, VPN, and peripheral issues
• Manage imaging and deployment of new systems
• Perform Active Directory administration (password resets, GPO)
• Support Microsoft Office 365, including Exchange/Outlook troubleshooting
• Maintain and upgrade systems, ensuring standard business applications and peripherals are operational
• Resolve virus/malware issues and perform system clean-ups
• Manage service tickets using ServiceNow
• Assist with hardware distribution to nationwide locations
• Maintain hardware/software inventory and perform warranty service tasks
• Collaborate with team members and provide occasional technical guidance

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED