Desktop Support Technician
About The Position
NTT DATA is currently seeking a Desktop Support Technician to join their team in Pataskala, Ohio. This is an on-site role at a client office, and only local candidates will be considered. The technician will be responsible for the on-site and/or remote installation, implementation, maintenance, troubleshooting, and repair of desktops, notebooks, and associated peripherals. This includes Windows troubleshooting, diagnosing, imaging/deployment, and software installation. The role also involves serving as a company liaison with the customer on administrative and technical matters, providing technical support and incident management service desk functions using Service Now, and reviewing, troubleshooting, and approving operational quality desktops, notebooks, printers, and associated peripherals. The technician will install, maintain, and optimize desktop/notebook configurations at customer sites, diagnose and resolve product performance problems, and perform basic break-fix maintenance and repair for desktops and laptops. Additionally, they will instruct customers in the operation and maintenance of basic Windows.
Requirements
- 5+ years desktop/technical support experience
- A+ Certification
- Desktop Management-Desktop Administration
- White Glove/VIP support experience
- Must have a proven customer service background
- Knowledgeable of Windows Operating System environment
- Must be able to comprehend and follow verbal and written technical instructions and scripts
- Good verbal and written communication skills
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Basic customer interaction skills
- Strong troubleshooting skills
Responsibilities
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
- Windows, troubleshooting, diagnosing, imaging/deployment and software installation
- Serves as company liaison with customer on administrative and technical matters
- Provide technical support and incident management service desk functions (Service Now)
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
- Installs, maintains and optimizes desktop /notebook configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services (basic break fix for desktops, laptops.)
- Instructs customers in the operation and maintenance of basic Windows
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally-required benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
