Desktop Support Technician

NTT DATA Services • Cary, NC

11d • Onsite

About The Position

NTT DATA is currently seeking a Desktop Support Technician to join their team in Cary, North Carolina. This is an on-site role at a client location, and only local candidates will be considered. The role involves installing, upgrading, supporting, and troubleshooting computer hardware, mobile devices, printers, scanners, and other supported devices. It also includes performing preventative maintenance, diagnosing and resolving software, operating system, and network issues, interacting with end-users to identify and explain IT issues, and managing daily incident and request queues using an ITSM tool.

Requirements

• 3+ years’ experience desktop and/or deskside experience
• High School Diploma or equivalent
• Reliable personal transportation (Automobile)
• Ability to physically perform general office requirements (ability to lift 50lbs)

Nice To Haves

• Reliable personal transportation (Automobile)
• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Solid client service skill
• A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel will be minimal and on an exception basis only

Responsibilities

• Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Diagnose and resolve software issues, operating system issues, and network issues
• Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
• Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED