Desktop Support Technician

TEKsystems•New York, NY

1d•Onsite

About The Position

We are seeking a skilled Desktop Support Technician with 2+ years of experience to provide advanced end-user support in a Windows-based environment. This role combines strong troubleshooting capabilities with hands-on experience in SCCM for endpoint management, deployments, and patching. The ideal candidate can work independently, take ownership of issues, and deliver a high level of customer service.

Requirements

2+ years of desktop support or IT support experience in a corporate environment
Strong hands-on experience with Windows 10/11 troubleshooting and support
Experience with SCCM for deployments, patching, and endpoint management
Working knowledge of Active Directory and Office 365
Familiarity with ITSM tools (ServiceNow or similar)
Basic understanding of networking concepts (TCP/IP, DNS, VPN)

Nice To Haves

Experience in enterprise IT environments with standardized imaging and deployment processes
Relevant certifications (CompTIA A+, Microsoft certifications, SCCM/MECM exposure)
Experience supporting hybrid or remote work environments

Responsibilities

Provide Tier 1 and Tier 2 support for desktops, laptops, and peripherals in a Windows 10/11 environment
Troubleshoot and resolve complex OS, application, and performance issues
Utilize SCCM for OS imaging, software deployment, patch management, and endpoint maintenance
Deploy, configure, and support new hardware and enterprise-standard software
Support Active Directory tasks including user provisioning, permissions, and group policy troubleshooting
Assist with Office 365 support, including Outlook, Teams, and OneDrive issues
Respond to and manage service requests and incidents through the IT ticketing system
Provide support via phone, remote tools, and in-person interactions
Escalate and collaborate with Tier 3 and infrastructure teams when needed
Document processes, resolutions, and technical procedures to improve knowledge sharing