Desktop Support Technician

TEKsystems • New York, NY

4d • $25 - $25 • Onsite

About The Position

We are seeking a highly capable and self-sufficient Desktop Support Technician to join our IT team on the evening shift. This role is critical in maintaining end-user support and ensuring smooth IT operations during off-hours. The ideal candidate will bring strong Level 2 desktop support skills, a proactive mindset, and the ability to work independently with minimal supervision. The candidate will train with the day shift for the first 3–4 weeks. Compliance with flu shot requirements is mandatory.

Requirements

• Proven experience as a Desktop Support Technician (Level 2 or higher).
• Ability to start with minimal ramp-up time.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service abilities.
• Familiarity with ticketing systems and remote support tools.
• Desktop
• Windows 10
• Support
• Troubleshooting
• Active directory
• Hardware
• Customer service
• Technical support
• Windows
• Imaging
• Deployment
• Office 365
• Printers
• O365
• Ticketing system

Nice To Haves

• Bachelor’s degree preferred. If not completed, the candidate must be actively pursuing or making arrangements to obtain it.
• Prior experience in a healthcare environment is highly preferred.
• Experience with Windows 11 is a plus.

Responsibilities

• Provide Level 2 desktop support for hardware, software, and peripheral issues.
• Troubleshoot and resolve technical problems efficiently and independently.
• Support Windows 11 environments and enterprise applications.
• Collaborate with day shift teams during training and transition periods.
• Maintain accurate documentation of incidents and resolutions.
• Ensure compliance with organizational IT policies and procedures.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level