Desktop Support Technician - Seattle, WA

Military Spouse Corporate Career Network • Seattle, WA

2d • Onsite

About The Position

This role provides onsite and remote technical support for desktop computers, laptops, mobile devices, printers, and related IT equipment. This role is responsible for troubleshooting hardware and software issues, supporting end users, maintaining equipment inventories, and ensuring timely resolution of incidents and service requests. The ideal candidate is customer-focused, technically proficient, and able to work effectively in a fast-paced enterprise environment.

Requirements

• High school diploma or equivalent required
• Minimum 1 to 3+ years of desktop support, help desk, field services, or technical support experience
• Experience supporting Windows operating systems and Microsoft 365 applications
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity
• Experience using ticketing systems such as ServiceNow or comparable ITSM tools
• Familiarity with desktop imaging, software deployment, and hardware break/fix activities
• Experience supporting printers, peripherals, mobile devices, and endpoint hardware
• Strong troubleshooting and problem-solving skills
• Ability to prioritize multiple tasks while maintaining attention to detail
• Excellent verbal and written communication skills
• Strong customer service orientation and ability to interact professionally with technical and non-technical users
• Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Nice To Haves

• Associate degree in Information Technology, Computer Science, or a related field preferred

Responsibilities

• Provide technical support for desktops, laptops, monitors, printers, mobile devices, peripherals, and related technology
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, deploy, and maintain endpoint devices according to established procedures
• Perform equipment moves, adds, changes, and refresh activities
• Respond to incidents and service requests through designated ticketing systems and ensure accurate documentation of work performed
• Track, update, and resolve support tickets within established service level agreements (SLAs)
• Assist with inventory management, asset tracking, device lifecycle activities, and equipment audits
• Receive, stage, configure, and deploy new hardware and software
• Support end users in person, over the phone, and through remote support tools
• Troubleshoot basic networking issues, including wireless connectivity, network access, printers, and peripheral devices
• Escalate complex issues to higher-level technical teams when appropriate
• Assist with operating system upgrades, software installations, patching, and technology rollout projects
• Support backup and recovery activities as directed
• Maintain knowledge base articles and contribute to process improvement initiatives
• Follow established security, compliance, and operational procedures
• Collaborate with other IT team members to ensure consistent service delivery

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED