Desktop Support Technician - Rolling Meadows, IL

Epiq Design Solutions•Rolling Meadows, IL

3d•Onsite

About The Position

Epiq Solutions is seeking a Desktop Support Technician to join its IT team and serve as the first point of contact for employees’ technical support needs. The role provides timely support and solutions for desktop systems, hardware, software, and network connectivity, helping maintain smooth operations and a positive user experience. The technician works with IT colleagues, suppliers, and end users to resolve issues, deploy workstations, safeguard systems, and document support procedures.

Requirements

Associate’s degree in computer science, information technology, or a relevant field, or equivalent work experience.
Proven experience as a Desktop Support Technician or in a similar role.
Familiarity with current versions of Windows, macOS, and Linux.
Knowledge of office automation products and computer peripherals, such as printers and scanners.
Experience with remote troubleshooting and resolution techniques.
Understanding of networking principles and practices, including TCP/IP, DNS, and DHCP.
Ability to troubleshoot, diagnose, and resolve software and hardware issues.
Knowledge of industry-standard IT certifications, such as CompTIA A+, Network+, or Microsoft Certified IT Professional.
Ability to manage multiple tasks and projects simultaneously.
Strong problem-solving and communication skills.
Aptitude for learning new technologies and keeping up to date with industry trends.
Physical ability to lift and move computer equipment weighing approximately 40 lbs.
Excellent customer service orientation and patience.
Availability for an after-hours on-call rotation for emergency support.
Ability to maintain confidentiality regarding information processed, stored, or accessed by the network.

Responsibilities

Install, configure, and upgrade PC software and operating systems.
Diagnose and troubleshoot hardware and software issues.
Provide timely and accurate customer feedback.
Support PC hardware components, desktop operating system software, and application software.
Perform minor equipment repairs and arrange other servicing as needed.
Record and manage hardware and software inventory.
Maintain passwords, data integrity, and file system security in the desktop environment.
Coordinate with suppliers on equipment repairs covered by warranties or service agreements.
Provide end-user training and assistance as required.
Set up and deploy workstations for new employees, including installing cables, operating systems, and appropriate software.
Implement company policies, procedures, and standards for IT infrastructure.
Document internal procedures and resolutions to common issues.
Collaborate with IT team members to improve system performance and provide comprehensive support.
Help ensure the security and privacy of network and computer systems.
Provide on-site and remote support for network connectivity issues.