Desktop Support Technician

AKS Engineering & Forestry•Las Vegas, NV

13d

About The Position

AKS is seeking a Desktop Support Technician to help employees stay productive and connected by troubleshooting technical issues and setting up systems. This role offers hands-on experience in a collaborative professional IT environment, with opportunities to learn, take ownership, and grow. The technician supports internal users with computer, software, printing, operating system, application, and peripheral needs, while documenting work and communicating clearly with non-technical colleagues.

Requirements

Strong communication skills and a clear, patient approach to solving problems.
Comfort diagnosing and fixing common computer issues.
Familiarity with Windows operating systems and basic software tools such as Microsoft Office.
Organization and attention to detail when tracking tasks and documenting fixes.
Eagerness to learn and grow in a professional IT environment.
Proactive interest in learning new technologies, including AI-based productivity tools.

Nice To Haves

Associate degree or relevant coursework in computer science, information technology, or a related field.
CompTIA A+, Microsoft, or other IT certifications.
Experience with help desk or ticketing systems.
Familiarity with basic networking and system administration concepts.
Hands-on experience or interest in using generative AI tools to automate tasks and improve workflows.

Responsibilities

Troubleshoot and resolve computer, software, and printing issues for internal users.
Install and configure operating systems and software applications.
Support basic hardware setups and peripheral devices, including printers and scanners.
Provide helpful training to team members on using software and equipment.
Maintain accurate documentation of support tickets and system configurations.
Communicate technical issues clearly and simply with non-technical users.