Desktop Support Technician

Eqplus

4d • Hybrid

About The Position

A well-established enterprise environment is looking for an experienced Desktop Technician to provide hands-on and remote IT support across multiple office locations. This role suits someone who enjoys working close to the business, delivering excellent user support, and ensuring technology services remain available and reliable. The role includes day-to-day support across desktop systems, collaboration tools, conferencing platforms, and mobile technologies. You will be responsible for diagnosing and resolving first-line incidents, managing service requests, troubleshooting recurring issues, providing user guidance and training, and contributing to operational reporting. Occasional travel may be required depending on business needs, and there may be instances where additional hours are necessary to support operational requirements. If you enjoy solving technical issues, supporting a diverse user base, and being the person people rely on when technology needs to work seamlessly, this opportunity could be worth exploring. The environment will be ideal for a Desktop Technician who: Takes ownership and focuses on delivery Works effectively under pressure and tight deadlines Communicates clearly, both verbally and in writing Builds positive relationships with users and stakeholders Demonstrates professionalism and high ethical standards Has a proactive mindset and a strong sense of urgency Enjoys working in a dynamic and fast-paced support environment

Requirements

• 3-year qualification in Information and Communication Technology or a related field
• Industry-recognised certifications such as A+, N+, Microsoft certifications, MCITP, or similar desktop support credentials
• Approximately 3–5 years of practical experience within an IT support environment
• Exposure to Desktop and end-user support services
• Exposure to Information security practices and user-level security controls
• Exposure to Network and telephony support environments
• Exposure to Windows and macOS desktop operating systems
• Exposure to Mobile device support and troubleshooting
• Exposure to Productivity software suites, endpoint protection tools, and desktop connectivity technologies

Responsibilities

• Diagnosing and resolving first-line incidents
• Managing service requests
• Troubleshooting recurring issues
• Providing user guidance and training
• Contributing to operational reporting
• Day-to-day support across desktop systems, collaboration tools, conferencing platforms, and mobile technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree