Desktop Support Technician - AZ, Onsite

Vensure Employer Solutions•Chandler, AZ

8d•Onsite

About The Position

Vensure Employer Solutions is seeking a Desktop Support Technician to join their team. The Desktop Support Technician will be responsible for supporting employees with technical issues related to computers, printers, monitors, software, and phones. The role emphasizes providing excellent customer support through training, knowledge, and ingenuity, while maintaining proper office etiquette and professionalism. This is a proud work-from-office position located in Chandler, Arizona.

Requirements

Exceptional customer service skills in person, over the phone, and through electronic communication.
Ability to triage and troubleshoot unfamiliar issues.
Willingness to learn new technologies.
Knowledge of Microsoft server products, especially Active Directory and Azure.
Proficient with Microsoft Office with emphasis on Excel and Word.
Must be able to frequently sit, stand or bend for long periods of time.
Must be able to lift 40 pounds and push/pull carts when necessary.
Associate degree (A.A.) in relevant technical field from two-year college or university; or 1 year of related experience and/or training; or equivalent combination of education and experience.
Strong knowledge of both MAC and Windows desktop environments.
Must have knowledge of MAC OS and how to troubleshoot issues with the hardware.
Associate degree in technical field desired
A+, Technical Certifications desired
3-5 years of IT experience
In depth knowledge of both MAC and Windows environments

Nice To Haves

Experience with Office 365 is a plus.
CompTIA, Microsoft, or other technical certifications preferred.

Responsibilities

Work as part of a Desktop Support Team, answering questions and resolving software and hardware issues for employees either in person, via phone or through an enterprise ticketing system.
Accept technical support calls and emails to the IT Department and track issues to resolution via an enterprise help desk system.
Respond to telephone support calls, email, and internal requests, providing support for Accounting, Payroll and HR software applications along with PC and Windows troubleshooting.
Setup of user accounts, resetting of user passwords, answering general technology questions, setup and basic troubleshooting of PCs, mobile devices, printers and phones, and configuration and shipping of other devices.
Document, track, and monitor problems to ensure timely resolution of issues.
Provide hands-on or virtual training to help resolve user issues and develop troubleshooting guides and tips sheets.
Learn new skills from Tier 2 level teams for job mobility.
Write knowledge documents for training and educational purposes.
Assist upper-level teams with project work and gain hands-on experience for more complex duties.

Benefits

Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal and pet insurance.