Desktop Support Technician - Parsippany, NJ

Military Spouse Corporate Career Network•Parsippany, NJ

8d•Onsite

About The Position

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Parsippany, NJ and provide end-user support. At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Requirements

Minimum 3 to 6+ years of experience supporting PC Hardware and software
Comfortability providing hands and feet support for network connection issues
Hardware and software support experience
Deskside support experience
Customer Facing experience
Mobile Device support experience
Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Nice To Haves

CompTIA A+ certification preferred but not required

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems
Supports and maintains user account information including rights, security, and systems groups
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Resolves network connection issues, track network connections back to network switches
Escalates problems and issues to a higher level of support if unable to resolve
Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
Interacts with customers, responding to routine technical questions or requests for information