Desktop Support Technician - Full Time
1ST MIDAMERICA CREDIT•Wood River, IL
•$21 - $23•Onsite
About The Position
1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Desktop Support Technician. We are seeking a Desktop Support Technician To provide hardware, software, and communication support to maintain the efficiency of the computer systems installed.
Requirements
- High school diploma or equivalent.
- Strong communication skills and attention to detail.
Nice To Haves
- Two years of similar or related experience preferred.
- Two-year college degree or completion of a specialized certification preferred; Training or transferable skills will also be considered.
Responsibilities
- Provides technical assistance with hardware, software, mobile devices and communication problems encountered by staff, both at onsite locations and remotely as needed.
- Monitors and makes system updates/modifications for the Credit Union's computer systems.
- Oversees the full lifecycle of user account management within Active Directory and various systems.
- Researches, modifies, tests, and installs hardware and software additions or replacements.
- Maintains company documentation standards for proper issue tracking and end user support, writes concise informative tickets, and follows up on all tickets to resolution.
Benefits
- Competitive salary and benefits.
- Opportunities for career growth.
- Supportive team environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
