Desktop Support Technician, Naperville (Onsite)

Sikich•Naperville, IL

6d•Onsite

About The Position

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through different perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities. The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice. Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon! Are you ready to grow with us? Come join our team in our Naperville office. In this role you will be responsible for imaging, configuring, and deploying workstations, troubleshooting hardware issues, and providing excellent technical support. You will also coordinate shipping and receiving tasks for hardware and ensure that all asset movements are accurately recorded in our asset management platform. A commitment to continuous process improvement and outstanding customer service is essential.

Requirements

Associates or bachelor’s degree in IT or related field preferred, or equivalent work experience
Previous experience in desktop support or a similar role preferred
Familiarity with imaging tools and troubleshooting methodologies
Experience with Windows operating systems and Microsoft Office; Mac OS knowledge is a plus
Basic understanding of networking principles such as TCPIP, DNS, and DHCP
Strong verbal and written communication skills
Ability to guide non-technical users through complex tasks
Commitment to providing exceptional user experiences
Detail oriented with the ability to manage multiple tasks simultaneously
Capable of effectively handling shipping and receiving activities in a fast-paced environment
Proactive in identifying and resolving issues with minimal supervision
Ability to lift and move computer equipment up to 50 pounds
Comfortable kneeling, bending, and working in varied physical spaces
Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture.
Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions.
Collaboration – You are a relationship builder across all levels of the organization and across all business units.
Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

Responsibilities

Image, configure, and deploy workstations in alignment with company standards
Install, update, and maintain necessary hardware and software
Ensure deployments follow security and compliance guidelines
Coordinate computer moves, additions, and changes to support various departments
Perform physical setup, relocation, and retirement of hardware
Collaborate with cross functional teams to minimize disruption to operations
Oversee inbound and outbound shipments of hardware, parts, and peripherals
Inspect all incoming items and verify delivery against orders and documentation
Track shipping and receiving activities to maintain a clear chain of custody
Use the asset management platform to update hardware records and track changes
Verify serial numbers and asset tags, and resolve any discrepancies
Maintain accurate, real-time information about new, in use, and retired hardware
Diagnose hardware issues and determine if repairs or replacements are necessary
Coordinate with vendors for shipping, warranty claims, and returns
Communicate repair timelines and status updates to relevant stakeholders
Provide remote and on-site assistance for hardware related issues
Use diagnostic tools and best practices to efficiently resolve problems
Clearly document and communicate resolutions to end users
Manage and support audio visual equipment such as projectors and conferencing systems
Coordinate maintenance and repairs with vendors
Ensure equipment is fully operational to avoid disruptions during meetings and events
Record and track all support requests using the Service Desk ticketing system
Prioritize and resolve tickets within agreed service levels
Demonstrate strong time management and follow up skills
Identify opportunities to streamline desktop support workflows
Suggest and implement enhancements in shipping, receiving, and asset tracking procedures
Stay updated on emerging technologies and industry trends

Benefits

Competitive compensation
Health, dental, vision, life, and accident/death/disability insurance options
HSA employer contribution
Nine (9) paid holidays annually
A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
401(k) with employer contributions
CPA bonus with four (4) paid exam days & four (4) paid study days.
Tuition reimbursement
Generous employee referral bonus program
Client referral bonus program
Pet insurance
FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.
Flexible Time Off (FTO) Policy
Comprehensive wellness program
Flexible work arrangements