Desktop Support Technician_Springfield

Gr8ttek, LLC•Springfield, OR

11d•$20 - $20•Onsite

About The Position

Gr8ttek is seeking a Desktop Support Specialist in Springfield, OR for a long-term, potential contract-to-hire opportunity. The role involves performing tasks related to the repair of various technology products in an end-user computing environment. The client is looking for a candidate with at least 3 years of experience in basic and moderately complex troubleshooting and repair of PCs, desktops, laptops, tablets, and printers.

Requirements

3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
Understanding of ITIL methodologies

Nice To Haves

A+ certification is desired

Responsibilities

Provide support to client-identified VIPs
Respond to change management requests including installing new PC equipment and providing end-user deskside support.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities.
Display outstanding technical and professional services skills at all times.
Meet established customer service satisfaction levels and other operational/customer service metrics.
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair.
Understand and follow all documented service operations policies and procedures.