Desktop Support Specialist
About The Position
NET Credit Union is seeking a motivated Desktop Support Specialist to work alongside experienced IT professionals in a collaborative, fast-paced environment where technology plays a critical role in daily operations. This position offers exposure to enterprise technologies, meaningful project work, ongoing learning opportunities, and a clear path for career growth within the organization. This is an excellent opportunity for an early-career IT professional looking to build a long-term technology career while gaining hands-on experience with enterprise systems, cybersecurity, Microsoft Technologies, and infrastructure projects.
Requirements
- Provide first-level technical support for employees across all branch and office locations.
- Assist with workstation refreshes, upgrades and technology deployments
- Troubleshoot and resolve issues involving desktop computers, laptops, printers, mobile devices and other peripheral equipment
- Assist users with Microsoft 365 applications and services
- Support password resets, account access requests and multi-factor authentication issues
- Install, configure and troubleshoot software applications
- Provide support for specialized banking and business applications
- Deliver friendly, professional and customer focused technical assistance
- Accurately document incidents, requests and resolutions
- Create, modify and disable user accounts
- Assist with Active Directory and Microsoft Entra ID administrations
- Follow established IT security policies and procedures
- Escalate complex technical issues when appropriate
- Participate in maintaining technical documentation and knowledge-based resources as well as branch technology initiatives and office expansions
- Support infrastructure, server and networking projects as assigned
- Identify opportunities to improve processes and user experience
- Expand technical knowledge through training, mentoring and hands-on experience
- Occasional travel between branches
Nice To Haves
- Exposure to enterprise technologies
- Meaningful project work
- Ongoing learning opportunities
- Clear path for career growth
- Hands-on experience with enterprise systems, cybersecurity, Microsoft Technologies and infrastructure projects
Responsibilities
- Provide first-level technical support for employees across all branch and office locations.
- Assist with workstation refreshes, upgrades, and technology deployments.
- Troubleshoot and resolve issues involving desktop computers, laptops, printers, mobile devices, and other peripheral equipment.
- Assist users with Microsoft 365 applications and services.
- Support password resets, account access requests, and multi-factor authentication issues.
- Install, configure, and troubleshoot software applications.
- Provide support for specialized banking and business applications.
- Deliver friendly, professional, and customer-focused technical assistance.
- Accurately document incidents, requests, and resolutions.
- Create, modify, and disable user accounts.
- Assist with Active Directory and Microsoft Entra ID administrations.
- Follow established IT security policies and procedures.
- Escalate complex technical issues when appropriate.
- Participate in maintaining technical documentation and knowledge-based resources, as well as branch technology initiatives and office expansions.
- Support infrastructure, server, and networking projects as assigned.
- Identify opportunities to improve processes and user experience.
- Expand technical knowledge through training, mentoring, and hands-on experience.
- Occasional travel between branches.
- Other duties as assigned.
Benefits
- M/D/V insurance
- 401k plan
- Paid time off
- Paid holidays
- Professional development opportunities
- Certification and training assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
